MGF OTM Sr Process expert

A.P. Moller Maersk; Chennai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Maersk is seeking a Process Expert in Chennai to support OTMS execution, optimize end-to-end processes, and ensure data integrity for exports/imports. You will work as an individual contributor, analyzing tasks, and delivering on KPIs while collaborating with the project team and stakeholders.

You will troubleshoot, document IOP/SOPs, and help deploy Oracle TMS in the GSC, with a focus on data quality and process improvement.

Qualifications

• OTMS execution experience in processing tasks (2-4 years).
• Independent contributor delivering on KPI and daily tasks.
• Troubleshoot issues with identification of process issues; solution oriented.
• Understand E2E process maps; create IOP/SOP; file management.
• Project analysis and data input for parallel run, testing and deployment of Oracle TMS in the GSC.
• Ensure data quality input for Customer, Vendor master data & standard material codes.
• Testing E2E files, process flows, data flows and reporting capabilities, and control effectiveness.
• Provide feedback to strengthen user and system experience and customer outcomes.
• Align & seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.

Responsibilities

• Preparation of export/import documentation and submission to stakeholders.
• Adhere to IOPs; deviations to be checked prior with stakeholders.
• Focus on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Troubleshoot, investigate & escalate testing & process challenges to the correct desks.
• Share feedback to strengthen User & system experience, process experience, and customer experience outcomes.
• Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.

Job description

Job Description Jl2 Process Expert

1. Should have OTMS execution experience in processing tasks (2-4 years)
2. Should be work as an individual contributor and deliver on KPI’s and daily tasks
3. Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4. Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
5. Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
6. Ensuring data quality input for Customer, Vendor master data & Standard material codes
7. Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
8. Troubleshoot, investigate & escalat testing & process challenges to the correct desks
9. Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
10. Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.

Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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