MGF OTM Sr Process expert

Maersk; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk in Chennai is seeking a Jl2 Process Expert to own OTMS processing tasks and deliver KPIs. The role requires individual contribution with a strong focus on data quality and process compliance across E2E flows.

You will analyze projects, input data for testing and deployment of Oracle TMS in the GSC, and create IOP/SOP documentation. You will troubleshoot issues, file management, and provide feedback to improve user and customer experience.

Qualifications

• OTMS execution experience in processing tasks (2-4 years).
• Work as an individual contributor and deliver on KPI’s and daily tasks.
• Troubleshoot issues by identifying process root causes; solution oriented.
• Understand process maps and create IOP/SOP; file management awareness.
• Project analysis and data input for testing and deployment of Oracle TMS in the GSC.
• Ensure data quality input for customer, vendor master data & standard material codes.
• Test E2E files, process flows, data flows, reporting capabilities and control effectiveness.
• Troubleshoot, elevate testing & process challenges; feedback to strengthen UX.

Responsibilities

• Perform end-to-end testing of files and data flows.
• Troubleshoot and escalate testing and process challenges to the correct desks.
• Ensure data quality and timely submission to stakeholders.
• Develop and maintain SOPs and process documentation.
• Collaborate with project team and GPLs to align KPI guidance.
• Train new hires on the process(es).

Skills

OTMS execution

KPI delivery

Individual contributor

Process troubleshooting

Process mapping

IOP/SOP creation

Data quality awareness

Root cause analysis

Training new hires

Stakeholder communication

Tools

Oracle TMS

Job description

Job Description Jl2 Process Expert

1. 1) Should have OTMS execution experience in processing tasks (2-4 years)
2. 2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3. 3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4. 4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
5. 5) Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
6. 6) Ensuring data quality input for Customer, Vendor master data & Standard material codes
7. 7) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
8. 8) Troubleshoot, investigate & elevate testing & process challenges to the correct desks
9. 9) Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
10. 10) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s. Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.