MGF Order to Cash Team Leader

Maersk Fleet and Procurement India Private Limited; Chennai; Vor Ort; INR 1.200.000 - 2.100.000; Vollzeit

Zusammenfassung

Maersk in India is seeking an experienced Accounts Receivable Lead to manage a team responsible for customer invoicing and cash application. You will ensure timely delivery within SLAs, resolve escalations on complex AR issues, and drive continuous improvement using Agile practices.

The role requires strong leadership, process optimization, and stakeholder communication to support accurate financial reporting and audit readiness.

Qualifikationen

• Bachelor’s degree in commerce, finance, accounting, or related field.
• Experience in OTC/Accounts Receivable operations, including prior experience leading or supervising a team.
• Exposure to Agile or continuous improvement practices is preferred.

Aufgaben

• Lead and manage a team responsible for invoicing and cash application activities, ensuring delivery within SLAs and KPIs.
• Oversee customer invoicing (creation, validation, issuance, exception resolution) and cash application (bank statement review, payment matching, posting of customer receipts).
• Act as the escalation point for invoice rejections, unapplied or short payments, and complex AR claims and AR disputes.
• Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership.
• Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners.
• Lead continuous improvement using Agile ways of working (stand-ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog.
• Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery.
• Foster a collaborative, accountable team culture, and manage change and team engagement.
• Own SOPs, process maps, and work instructions, and lead the team’s participation in end-to-end testing.
• Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards.

Kenntnisse

OTC/AR

Invoicing

Cash Application

Team Leadership

Capacity Planning

Agile/Lean

Analytics

Stakeholder Mgmt

Change Mgmt

Communication

Ausbildung

Bachelor’s degree

Commerce/Finance

Accounting

Jobbeschreibung

Key Responsibilities

• Lead and manage a team responsible for customer invoicing and cash application activities, ensuring delivery within SLAs and KPIs
• Oversee customer invoicing (creation, validation, issuance, exception resolution) and cash application (bank statement review, payment matching, posting of customer receipts)
• Act as the escalation point for invoice rejections, unapplied or short payments, and complex AR claims and AR disputes
• Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership
• Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners
• Lead continuous improvement using Agile ways of working (stand‑ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog
• Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery
• Foster a collaborative, accountable team culture, and manage change and team engagement
• Own SOPs, process maps, and work instructions, and lead the team’s participation in end‑to‑end testing
• Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards

NFTP/S4H experience

Key Skills & Competencies

• Strong understanding of Order‑to‑Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application
• Proven team management and people leadership skills, including work allocation, performance management, and capacity planning
• Coaching, mentoring, and feedback skills to develop team members
• Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams
• Strong analytical, problem‑solving, and decision‑making skills, with effective stakeholder and escalation management
• Change management, conflict resolution, and strong communication skills, including reporting to leadership

Qualification

Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field

Relevant experience in OTC / Accounts Receivable operations, including prior experience leading or supervising a team; exposure to Agile or continuous improvement practices is preferred

Shift Timings

US Shift

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.