Messaging Services Specialist-MS Teams

NTT DATA, Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. in Bengaluru, Karnataka, India, is seeking a Messaging Services Specialist-MS Teams to join our team in Bangalore.

The role involves supporting 24x7 operations, troubleshooting messaging issues, and performing maintenance on Exchange/Office 365 environments. You will collaborate with senior engineers on research, design reviews, and client briefings, demonstrating strong analytical and problem-solving skills and the ability to coordinate with customers to deliver effective

Qualifications

• Experience with messaging technologies (MS 365, Exchange on-prem) and end-user support.
• Familiarity with ITSM processes (Request, Incident, Change, Problem).
• Excellent analytical and problem-solving skills, self-motivated and proactive.
• Willingness to work in a 24x7 shift environment and on-call responsibilities.

Responsibilities

• Troubleshoot and resolve client messaging issues and perform user mailbox management tasks.
• Carry out maintenance tasks for messaging hardware/software, installations, upgrades and tests.
• Collaborate with senior team members on research, design reviews, and client briefings.
• Communicate effectively with customers to understand needs and provide solutions.

Skills

Microsoft 365

Exchange Server on-prem (2013/2016)

Outlook/OWA

SharePoint

Teams

Mobile device management

PowerShell

End-user support & troubleshooting

ITSM processes

Customer coordination

Tools

PowerShell

ITSM tools

Job description

Job Description

We are currently seeking a Messaging Services Specialist-MS Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Teams, Boundary Servers etc.,.
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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