Messaging Services Specialist

NTT DATA, Inc.; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, India is seeking a Messaging Services Specialist to join our team. The role focuses on delivering high-quality support for Microsoft 365 cloud services, including Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams.

You will handle mailbox management, distribution groups, and connectivity issues, while ensuring a positive client experience across the full lifecycle.

Qualifications

• 3-4 years of experience supporting Office 365 environments, including Exchange Online, SharePoint Online, and MS Teams.
• Bachelor’s degree in computer science, engineering, or related field.
• Microsoft 365 certification preferred.

Responsibilities

• Provide customer-centric support with high-quality service.
• Explain technical concepts clearly to end users.
• Manage 24x7 or US business hours support shifts.
• Resolve email delivery issues and MS Teams connectivity problems.
• Troubleshoot and patch servers as part of maintenance tasks.

Skills

Microsoft 365 knowledge

Exchange Online

SharePoint Online

MS Teams

Email troubleshooting

Customer service

Verbal & written communication

Problem solving

Education

Bachelor's degree in Computer Science / Engineering or related field

Tools

Microsoft 365 Certification

ITSM tools

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Specialist Responsibilities

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Build deeper understanding of processes, procedures, customers and organization

Technical Skillset

• Experience and good knowledge of Microsoft 365 cloud services and applications, such as Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams.
• Creating, managing, and troubleshooting user mailboxes, shared mailboxes, and resource mailboxes
• Administering distribution groups, Microsoft 365 Groups, and mail-enabled security groups
• Resolving Non-Delivery Reports (NDRs), email delivery issues, and client-side Outlook and MS-Teams connectivity problems.
• Troubleshooting meeting, chat, and call functionality issues. Adding/removing users from Teams and managing team membership.
• Creating and configuring channels, tabs, and apps within Teams.
• SharePoint Management-Collaboration and document management, site administration, permissions, health and Monitoring.
• Policy configuration and fully support instant messaging, presence and chat systems in MS-Teams
• Work closely with other teams to ensure seamless integration and operation of M365 services.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the email and collaboration services, work with end users and handling client issues and escalations.
• Stay up to date with the latest M365 features, updates, and best practices.
• Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed.
• Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and support

Qualifications

• 3-4 years of experience in supporting Office 365 environments, with a focus on Exchange online, SharePoint online and MS-Teams.
• Bachelor’s degree in computer science, Engineering, or related field.
• Microsoft 365 certification preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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