Messaging Services Specialist Advisor

NTT DATA, Inc.; Bengaluru; Presencial; INR 900.000 - 1.400.000; Tempo integral

Resumo da vaga

NTT DATA is seeking a Messaging Services Specialist Advisor to join the Bangalore, Karnataka team in India. The role requires deep expertise in messaging technologies, end-user support, and ITSM-driven service delivery.

You will perform maintenance, installations, and tests on messaging software, while collaborating with senior staff on client briefs and research initiatives. The ideal candidate will be energetic, self-motivated, and capable of handling on-call duties as part of a 24x7

Qualificações

• Proficient in Messaging technologies including Microsoft 365 and Exchange environments.
• Experience with end-user support tasks and troubleshooting mailbox-related issues.
• Familiar with ITSM processes for incident/change/problem management.
• Experience handling on-call responsibilities and server maintenance tasks.

Responsabilidades

• Troubleshoot and resolve client problems using integrated data processing and communication solutions.
• Perform maintenance tasks for messaging software systems including installations, upgrades and tests.
• Collaborate with senior team members on research, design reviews, and client briefings.
• Be flexible to extend work hours to complete assigned tasks.

Conhecimentos

Messaging tech

PowerShell

ITSM processes

On-call support

Customer coordination

Server maintenance

Ferramentas

Office 365 admin

Exchange Admin

Descrição da vaga

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Messaging Services Specialist Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Regularly exercises discretion and independent judgment on technical matters.

Builds deeper understanding of processes, procedures, customers and organization

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, MS teams.
• Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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