Steady State Operations Engineer - Microsoft Teams

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru, Karnataka, seeks a Messaging Services Specialist-MS Teams to join our 24x7 support team. You will work on Microsoft 365, Exchange on-prem environments, and Teams-related troubleshooting, with cross-functional collaboration.

The role requires strong analytical skills, customer coordination, and flexibility to extend beyond hours. Candidates should be comfortable with on-call duties and complex issue resolution in a fast-paced enterprise setting.

Qualifications

• Proficient with Messaging technologies including Office 365, Exchange on-prem, Outlook and Teams.
• Experience troubleshooting end-user mailboxes, distribution groups and mailbox moves.
• Familiar with ITSM processes: Incident, Change and Problem management.

Responsibilities

• Provide 24x7 support for messaging services and on-call responsibilities.
• Troubleshoot and resolve client issues related to messaging infrastructure.
• Perform maintenance tasks for messaging software, installations and upgrades.
• Collaborate with senior team members for design reviews and client briefings.
• Coordinate with customers to understand needs and deliver solutions.

Skills

Analytical skills

Problem solving

Self-motivation

Customer coordination

Tools

Microsoft Office 365

Exchange 2013/2016

PowerShell

SharePoint

Teams

ITSM tools

Job description

Messaging Services Specialist-MS Teams (Req ID: 377915)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Messaging Services Specialist-MS Teams to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Job Description

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients.
• Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization.

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Teams, Boundary Servers etc.,.
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level Mid Level