Messaging Services Advisor

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru, Karnataka, India, seeks a Messaging Services Advisor to join our team. The role involves providing deep subject matter expertise, supporting 24x7 operations, and guiding projects with a global engineering team.

Candidates should demonstrate exceptional customer service, problem solving, and communication skills, with the ability to work independently and in a team.

Qualifications

• Strong communication and problem solving required.
• Ability to work in a global team with minimal supervision.
• Experience in managing customer business needs and expectations.
• Proven ability to design and implement recovery and testing plans.

Responsibilities

• Provide deep subject matter expertise and program delivery.
• Support 24x7 steady state operations with flexible shifts and weekend coverage.
• Develop innovative outputs from analysis to improve business performance.
• Mentor junior team members and contribute to project delivery.
• Perform root cause analysis and implement corrective actions.
• Deliver services that enable business processes and manage messaging infrastructure.

Skills

Communication

Problem solving

Team collaboration

Mentoring

Load testing

Job description

Messaging Services Advisor NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

• Provides deep subject matter expertise, advice and program delivery.
• Support 24x7 steady state operations- Flexible working in shifts for all required work done and during weekends.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Provide support on day to day operations in managing the Messaging infrastructure of account(s).
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• May develop automated methods needed to implement recommended solution.
• Performs root cause analysis on failed components and implements corrective measures.
• Designs and implements load testing and disaster recovery scenarios.
• Mentors junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills.
• Possess the ability to work independently with minimal management supervision and with a global team of engineers.
• Strong team player with ability to work in a team and as individual contributor.
• Strong organizational and documentation skills.

Technical Skillset

• Health checks, server capacity management and proactive configuration management support.
• Security hardening and patch/update management support.
• High-availability components support.
• Service Management and Service Level Management.
• Collaboration components configuration management.
• Search engine configuration management.
• Content management configuration support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here. If you would like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.