Messaging Services Senior Specialist

NTT Data; Dadri; On-site; INR 1,300,000 - 2,000,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India, is seeking a Messaging Services Senior Specialist to provide steady-state support for the messaging infrastructure, including on-call duties and escalations. The role requires deep knowledge of SharePoint Online, SharePoint On-Premises, and OneDrive for Business within the Microsoft 365 ecosystem.

Ideal candidates will have 5+ years in M365 administration, strong communication skills, and the ability to mentor teammates.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field.
• 5+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as SharePoint Online and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in Microsoft 365

Responsibilities

• Providing steady state support to the messaging infrastructure and on-call responsibilities.
• Handling escalations, critical issues and server maintenance activities.
• Mentoring team members and other day-to-day support operations.
• Ability to explain technical concepts to end users and create a positive client experience.

Skills

SharePoint Online

SharePoint On-Premises

OneDrive for Business

Communication skills

Education

Bachelor’s degree in computer science, Engineering, or related field

Tools

PowerShell

SharePoint Admin Centre

Microsoft 365

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Messaging Services Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies- SharePoint Online, SharePoint On-Premises servers and OneDrive for Business.

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset-

• Health checks, server capacity management and proactive configuration management support
• In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
• Security hardening and patch/update management support
• Collaboration components configuration management
• Search engine configuration management and Content management configuration support
• Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
• Use PowerShell to manage, automate, and script SharePoint and OneDrive environments
• Integrate SharePoint with Microsoft 365 services (Teams, OneDrive, Power Platform). Establish best practices for site provisioning, metadata, and taxonomy.
• Establishing and enforcing organization-wide policies for data retention, sharing settings, and security protocols to ensure compliance with regulatory standards.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 5+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as SharePoint Online and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in Microsoft 365

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites