Messaging Services Senior Analyst - On Prem Exchange Teams

NTT DATA, Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. in Bangalore, India is seeking a Messaging Services Senior Analyst for on-prem Exchange and Teams support.

The role covers 24x7 operations, troubleshooting, and maintenance of messaging systems, including Exchange on-prem, Office 365, Outlook/OWA, SharePoint, Skype for Business, and related tools. The candidate will work with senior team members on research, design reviews and client briefings, and may extend work hours as needed to resolve critical issues.

Qualifications

• Experience with messaging technologies (Office 365 and Exchange on-prem).
• Troubleshooting end-user issues; knowledge of PowerShell commands.
• Ability to coordinate with customers and teams; willingness to extend hours when needed.

Responsibilities

• Provide 24x7 on-call support for messaging services.
• Perform maintenance, upgrades and testing of messaging software/hardware.
• Troubleshoot client problems and coordinate with senior engineers.
• Work on research, operation studies, design reviews and client briefings.

Skills

Office 365

Exchange on-prem

PowerShell

Skype for Business

SharePoint

OWA

Microsoft 365

ITSM tools

Tools

ITSM tools

Job description

Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Messaging Services Senior Analyst - On prem exchange, Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description-

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Builds deeper understanding of processes, procedures, customers and organization.

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.,.
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EOO rights under the law, please click here. For Pay Transparency information, please click here.