Messaging Services Advisor - Microsoft Exchange and Office 365 Support

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd is seeking a Messaging Services Advisor in Bangalore to support Exchange online, Defender for O365, and MS-Purview Messaging. You will troubleshoot, perform maintenance, and coordinate with clients across shifts to ensure 24x7 steady-state operations.

The role requires strong messaging tech knowledge, end-user support, and knowledge of ITSM processes. You will work with the team on research, design reviews, and client briefings, with flexibility to extend

Qualifications

• Proficient on Messaging technologies (Microsoft 365, Exchange, OWA).
• Experience with end-user troubleshooting and mailbox management tasks.
• Knowledge of ITSM tools and incident/change management processes.
• Familiar with service management and SLAs.
• Ability to coordinate with customers and internal teams.

Responsibilities

• Troubleshoot and resolve client problems in messaging services.
• Perform maintenance, installations, upgrades and tests of messaging systems.
• Collaborate with senior team members on research and design reviews.
• Provide on-call support and handle complex issues and escalations.
• Communicate progress and solutions to clients and stakeholders.

Skills

Messaging technologies

Troubleshooting

PowerShell

Customer coordination

On-call support

ITSM knowledge

Tools

Exchange 2013/2016 on-prem

Office 365

Outlook/OWA

SharePoint

Teams

Job description

Required. MESSAGING SERVICES ADVISOR - Exchange online, Defender for O365, MS-Purview MESSAGING SE

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients.
• Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Teams, Boundary Servers Exchange online, Defender for O365, MS-Purview .
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management.
• Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.