Messaging Product Expert

Opella; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Opella, a leader in self-care health products, is looking for a Messaging Product Expert in Hyderabad. In this role, you will shape and evolve the messaging platform, ensuring a reliable and modern experience globally. You’ll leverage your expertise to lead improvements and drive automation.

Ideal candidates will have over 6 years of messaging experience, particularly with Exchange Online. The position offers a dynamic work environment with opportunities for innovation and collaboration across international teams.

Qualifications

• 6+ years of experience in enterprise messaging with hands-on Exchange Online.
• Advanced knowledge of mailbox lifecycle and troubleshooting.
• Experience supporting large global environments.

Responsibilities

• Own the Exchange Online product vision and roadmap.
• Provide advanced administration expertise across mail settings.
• Lead messaging transformation initiatives with business impact.

Skills

Exchange Online administration

Cloud engineering

Stakeholder management

PowerShell automation

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365

Exchange Online

Job description

Job title: Messaging Product Expert

Location: Hyderabad

Opella is the self‑care challenger with the purest and third‑largest portfolio in the Over‑The‑Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self‑care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000‑strong global team, our 13 best‑in‑class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

About The Job

Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide. We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations). Our team operates in an international context, serving all markets in most of the countries around the world. Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Platforms (ServiceNow, Observability, Chatbots, SAP, Commercial, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, servers, …).

Digital Workplace & Facilities team manages all Digital Workplace capabilities (all devices, collaboration, communication, printing, software management & deployment, …) and makes the bridge between global standards designed by global infrastructure & workplace teams and their implementation on our 60+ sites (incl. 12 plants) across the globe.

Are you passionate about shaping a seamless Digital Workplace experience and influencing how people collaborate every day? Join us to own and evolve our global Messaging platform within the Digital Workplace & Facilities team. This is a high‑impact opportunity for a Messaging Product Owner with advanced Exchange Online expertise to shape the future of our enterprise messaging service. You will combine product ownership with senior technical depth to drive service evolution, lead continuous improvement, support critical escalations and help teams across the organization deliver a reliable, modern messaging experience at global scale.

Responsibilities

• Own the Exchange Online product vision, roadmap and priorities, balancing business needs, user experience and technical excellence
• Provide advanced Exchange Online administration expertise across mailboxes, shared mailboxes, distribution lists, delegated access, mail flow and complex troubleshooting
• Act as a senior escalation point for complex messaging issues, while coaching and enabling L1 and L2 support teams through guidance, documentation and knowledge sharing
• Own and improve mail flow, including connectors, transport rules, accepted domains and routing dependencies, while supporting Cybersecurity on related implementations
• Partner with Cybersecurity, Identity and Compliance teams on governance, retention, archiving and eDiscovery‑related requirements
• Drive automation, standardization and continuous improvement through Exchange Online PowerShell, service metrics and stakeholder feedback
• Lead messaging transformation and migration initiatives with visible business impact, ensuring service continuity, stakeholder alignment and user adoption
• Define and improve the messaging operating model, including service levels, support processes, documentation and continuous improvement practices

About You

Technical background required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline
• 6+ years of experience in enterprise messaging, workplace engineering or service ownership roles, including significant hands‑on Exchange Online experience
• Advanced Exchange Online administration expertise, including mailbox lifecycle management, shared mailboxes, distribution groups, connectors, mail routing, transport rules, delegated administration and troubleshooting
• Experience with Exchange Online PowerShell, automation, reporting and operational improvement
• Working knowledge of messaging security, hygiene and compliance topics, with the ability to support Cybersecurity and Compliance teams during implementation
• Experience supporting large global environments, including incident and problem management, change control and vendor coordination
• Experience creating support documentation, runbooks and knowledge articles, and enabling L1/L2 support teams
• Experience in messaging migration or transformation programs and good understanding of the broader Microsoft 365 ecosystem
• Microsoft 365 or Exchange Online certifications are a plus

Soft Skills Required

• A strong product ownership mindset, with the ability to prioritize effectively, make sound decisions and deliver measurable outcomes
• Excellent stakeholder management and communication skills across technical and non‑technical audiences
• Ability to coach support teams, explain complex topics clearly and work effectively in global virtual teams
• A proactive, analytical and solutions‑oriented mindset, with a passion for continuous improvement
• Comfort working in a complex, international environment, with a structured approach and strong sense of ownership