Merchandising Manager

Fynd (Shopsense Retail Technologies Ltd.); Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Learning wallet reimbursement

Mediclaim policy for you and family

Office five days a week

Growth opportunities

Job summary

Fynd seeks an experienced Merchandising Manager to drive growth by onboarding new Indian retailers and expanding relationships with existing partners. You will own the end-to-end revenue lifecycle—from prospecting to long-term account growth—leveraging strong merchandising knowledge and sales acumen.

The role demands deep familiarity with Indian retail dynamics, negotiation prowess, and the ability to coordinate cross-functional teams to align assortment, pricing, and inventory strategies.

Qualifications

• 10–14 years of experience in merchandising, retail sales, or business development within Indian retailers/retail chains.
• Proven experience in both new business acquisition and account management/relationship growth.
• Strong negotiation, communication, and relationship-management skills.
• Proficiency with CRM tools and MS Office/Excel for reporting and pipeline tracking.

Responsibilities

• New business acquisition: identify, onboard, and close Indian retailers as partners; build a robust pipeline through market mapping; negotiate terms with retailer decision-makers.
• Key account management: own and grow relationships with existing retailer accounts; monitor sales, inventory turns, and category growth; plan merchandising, pricing, and promotions with partners.
• Reporting & coordination: maintain CRM records; coordinate with operations, supply chain, and finance for onboarding and servicing; report on pipeline and revenue to leadership.

Skills

Merchandising

Retail sales

New business acquisition

Account management

Negotiation

CRM tools

Education

Bachelor's degree in Business or Merchandising

Tools

CRM software

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

About the Role

We are looking for an experienced Merchandising Manager to drive business growth from Indian retailers. This is a sales-and-relationship-driven role — you will be responsible for identifying and onboarding new retail partners, as well as managing and growing existing retailer accounts. The ideal candidate brings deep merchandising and retail-industry knowledge combined with strong sales acumen, and is comfortable owning revenue targets end-to-end — from prospecting to long-term account growth.

What You'll Do

New Business Acquisition

• Identify, prospect, and onboard new Indian retailers/retail chains as business partners.
• Build a strong pipeline of prospective retailers through market mapping, networking, and industry connects.
• Pitch Fynd's offerings to retailer decision-makers (owners, category heads, merchandising/buying teams) and close new business.
• Negotiate commercial terms, margins, and partnership agreements in line with company guidelines.

Key Account Management

• Own and grow relationships with existing retailer accounts, acting as the primary point of contact.
• Track account performance (sales, inventory turns, category growth) and identify opportunities to expand business share.
• Work closely with retailers on merchandising planning — assortment, pricing, stock replenishment, and promotional calendars.
• Resolve escalations and ensure high retailer satisfaction to drive long-term retention.
• Stay current on retail and merchandising trends, competitor activity, and category performance across regions.
• Provide market feedback and retailer insights to internal category, product, and pricing teams.
• Support planning of seasonal/promotional strategies with retail partners to maximize sell-through.

Reporting & Coordination

• Maintain accurate records of pipeline, account status, and revenue performance in CRM/reporting tools.
• Coordinate with internal teams (operations, supply chain, finance) to ensure smooth onboarding and servicing of retail accounts.
• Report regularly on business acquisition, account health, and target achievement to leadership.

Some specific Requirements

• 10–14 years of experience in merchandising, retail sales, or business development, with a strong track record of working with Indian retailers/retail chains.
• Proven experience in both new business acquisition and account management/relationship growth.
• Strong understanding of retail merchandising practices — assortment planning, category management, pricing, and inventory dynamics.
• Excellent negotiation, communication, and relationship-management skills.
• Ability to travel as required to meet retail partners and manage regional business.
• Proficiency with CRM tools and MS Office/Excel for reporting and pipeline tracking.

Good to Have

• Existing network/relationships with Indian retail chains or regional retailers.
• Exposure to category-specific merchandising (fashion, FMCG, electronics, etc., as relevant).

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we're seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers. Learning Wallet: Enrol in external courses or certifications to upskill—we'll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections. - Regular community engagement and team-building activities - Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents.

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!