Merchandise Manager

Tata Consultancy Services; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Tata Consultancy Services is seeking a Delivery Manager for Demand Planning and Forecasting to own end-to-end service delivery and drive forecasting strategy across General Merchandise categories.

The role emphasizes governance, KPI monitoring, and transformation through automation and advanced analytics to improve client satisfaction and business outcomes.

Qualifications

• Experience in demand planning and forecasting operations.
• Ability to establish governance, KPIs, and service delivery standards.
• Proven stakeholder management and client relationship skills.

Responsibilities

• Own end-to-end delivery of demand planning and forecasting services across General Merchandise categories.
• Establish governance, forecast performance frameworks, and service delivery standards.
• Manage client and stakeholder relationships, ensuring alignment with business objectives and planning priorities.
• Define and monitor KPIs related to forecast accuracy, bias, timeliness, productivity, and service levels.
• Drive transformation initiatives including automation, advanced analytics, and process optimization.
• Oversee forecasting risks, compliance requirements, and issue resolution processes.
• Manage resource planning, financial performance, and operational capacity.
• Provide executive-level insights and recommendations to support strategic business decisions.
• Drive talent development, succession planning, and capability building within the forecasting organization.

Skills

Forecasting & Supply Chain Strategy

Service Delivery Management

Operations Governance

Business Transformation

Job description

Delivery Manager - Demand & Item Planning

Role Summary

Own end-to-end service delivery for demand planning and forecasting operations. Drive forecasting strategy, client satisfaction, operational excellence, and business outcomes through effective governance and stakeholder management.

Key Responsibilities

• Lead end-to-end delivery of demand planning and forecasting services across General Merchandise categories.
• Establish operational governance, forecast performance frameworks, and service delivery standards.
• Manage client and stakeholder relationships, ensuring alignment with business objectives and planning priorities.
• Define and monitor KPIs related to forecast accuracy, bias, timeliness, productivity, and service levels.
• Drive transformation initiatives including automation, advanced analytics, and process optimization.
• Oversee forecasting risks, compliance requirements, and issue resolution processes.
• Manage resource planning, financial performance, and operational capacity.
• Provide executive-level insights and recommendations to support strategic business decisions.
• Drive talent development, succession planning, and capability building within the forecasting organization.

Primary Competencies

• Forecasting & Supply Chain Strategy
• Service Delivery Management
• Operations Governance
• Business Transformation

Secondary Competencies

• Advanced Analytics
• Financial & Capacity Planning
• Organizational Leadership

Suggested Hiring Titles

• SME: Demand Planning SME / Senior Demand Planning Analyst
• Team Leader: Team Leader - Demand Planning & Forecasting
• Delivery Manager: Delivery Manager - Demand Planning & Supply Chain Analytics