Mentor - Senior Coordinator

Kotak Education Foundation; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Education Foundation seeks a proactive Coordinator to manage the student mentoring program end-to-end, from onboarding to job readiness. You will mentor approximately 100 students per month under the scholarship program and conduct structured sessions both telephonically and online.

You will track academic progress, provide guidance for improvement, ensure data accuracy on MIS/Moodle, and coordinate with internal/external stakeholders for holistic development activities.

Qualifications

• Mentor ~100 students per month under scholarship program.
• Conduct regular one-on-one mentoring via tele/online.
• Track academic progress and provide guidance for improvement.
• Deliver theme-based mentoring sessions (career guidance, employability, personal development).
• Ensure consistent engagement and onboarding across cohorts.

Responsibilities

• Manage end-to-end student lifecycle from onboarding to graduation and job readiness.
• Support college/course selection and academic decision-making.
• Provide career guidance and readiness support.
• Maintain 100% compliance with documentation for scholarship disbursements.
• Coordinate with internal and external stakeholders for program delivery.
• Update and maintain student data on MIS/portals and track mentoring interactions.

Skills

Self-starter

Excellent communication (English)

Student portfolio management

Project execution

Stakeholder coordination

MIS/digital platforms experience

MS Office (Excel)

Multitasking & follow-ups

Tools

MIS platforms

Web-based applications

Microsoft Excel

Job description

ROLES RESPONSIBILITIES:-

Student Mentoring Engagement (Mandatory Responsibility)

• Mentor approximately 100 students per month under the scholarship program (mandatory).
• Conduct regular one-on-one mentoring sessions (telephonic/online) with a structured approach.
• Track academic progress and performance, and provide actionable guidance for improvement.
• Deliver theme-based mentoring sessions (career guidance, employability skills, personal development).
• Ensure consistent student engagement and participation across all program activities.
• Identify at-risk students early and take ownership of interventions, including escalation where required.

Student Lifecycle Management

• Manage the end-to-end student journey from onboarding to graduation and job readiness.
• Support students in college/course selection and academic decision-making.
• Provide career guidance and readiness support, including basic exposure to career pathways.
• Ensure continuity and consistency in student engagement across academic years.

Academic Tracking Compliance

• Ensure 100% compliance in collecting required documentation from scholars on time, including semester results, updated CVs, and valid fee receipts for scholarship disbursements.
• Track academic trajectories closely and report vulnerable cases to management proactively.
• Ensure scholars are fully onboarded and active on required internal platforms (ERP, Moodle)

Intake Onboarding

• Support student outreach and onboarding processes.
• Conduct telephonic interviews for student shortlisting.
• Ensure accurate document verifi cation and eligibility checks.
• Orient students on scholarship processes, expectations, and guidelines.

Student Coordination Follow-ups

• Drive scholar engagement and ensure high attendance for external upskilling and holistic development sessions (e.g., Mental health sessions, Career readiness sessions, and technical workshops).
• Gather feedback from students post-sessions and help facilitate in-house peer mentoring or offi ce mentoring initiatives.
• Maintain regular and proactive communication with students.
• Ensure timely follow-ups for attendance, surveys, documentation, and program activities.
• Address student queries and concerns eff ectively, ensuring resolution and satisfaction.

Data Management Tracking

• Update and maintain student data on MIS/portals
• Track mentoring interactions and student progress
• Ensure accuracy and completeness of records

Project Support Documentation

• Develop case studies, student success stories, and qualitative insights.
• Prepare student profiles and reports as required.
• Contribute to program reviews by sharing observations and insights from student interactions.

Problem Solving Ownership (Diff erentiator for Coordinator Role)

• Handle complex student cases independently with sound judgment.
• Take proactive ownership of student outcomes rather than only task execution.
• Identify gaps in student engagement or program delivery and suggest improvements.
• Demonstrate consistency, accountability, and a solution-oriented approach in day-to-day functioning.

WORK SKILLS:-

• Self-starter with a proactive approach to identifying and solving problems
• Excellent written and verbal communication skills in English
• Ability to manage student portfolios independently with high ownership
• Strong capability in project implementation and execution
• Proven ability to coordinate with internal and external stakeholders eff ectively
• Experience working with digital platforms/MIS systems or a strong willingness to learn
• Strong computer profi ciency, especially in Microsoft Offi ce (Excel) and web-based applications
• Ability to manage multiple priorities, follow-ups, and student interactions effi ciently

OTHER SKILLS:-

• Learning Orientation: Open to feedback, learns from experience, and continuously upgrades skills
• Organised Detail-Oriented: Ensures accuracy and consistency in work and data
• Result-Oriented: Focuses on achieving outcomes, not just completing tasks
• Independent Working Ability: Capable of handling responsibilities with minimal supervision

ATTRIBUTES:-

• Analytical: Breaks down problems and applies a structured, methodical approach
• Organised: Demonstrates strong attention to detail and process adherence
• Self-Motivated: Shows initiative, persistence, and ownership in tasks
• Integrity: Builds trust and maintains ethical standards in all interactions
• Adaptable: Comfortable working in dynamic environments and undertaking fi eld visits when required
• Service Orientation: Proactively understands and responds to student and stakeholder needs

JOB SPECIFICATIONS :

• NATURE OF JOB - Permanent
• LOCATION - HO
• HOURS OF WORK - 9:00 AM - 5:00 PM or 10:00 AM to 6:00 PM
• WORKING CONDITIONS - The job can involve working conditions that include 8-hour shifts between 7 am and 7 pm, depending on the availability of the students.

HR VARTIKA NANDA - 7077011264