Medical Secretary - ENT

NHS Ayrshire & Arran; Chandigarh; On-site; INR 3,239,000 - 4,235,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Bursary scheme

Learning and development opportunities

Enhanced pay for public holidays

NHS discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a highly capable medical secretarial professional to provide comprehensive secretarial and administrative support to Consultants and their teams at Gartnavel General Hospital.

The role requires initiative, discretion and strong communication, with a focus on coordinating patient pathways and ensuring information is passed on accurately and promptly. The position offers a secure permanent contract and opportunities for training and development.

Qualifications

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience.
• Proficient in use of software systems including Microsoft Office Packages.
• Advanced keyboard skills.
• Medical terminology.

Responsibilities

• Prioritising and scheduling workload to meet targets and deadlines.
• Organising and prioritising the Consultant(s) administrative workload.
• Ensure confidentiality, diplomacy and tact in all dealings.
• Undertake mandatory training in conjunction with Line Manager.

Skills

Interpersonal skills

Organisational skills

Communication skills

Independent work

Education

HNC/SVQIII in Secretarial Studies/Business Administration

Tools

Microsoft Office Packages

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The role is extremely specialised and diverse in providing medical secretarial support for the provision of inpatient and outpatient clinical care to patients. The post holder is required to use a great deal of initiative and resource whilst exercising a high degree of confidentiality, diplomacy and tact.

To provide a comprehensive secretarial and administrative service to a Consultant(s) and their team(s). To act as a focal point for the provision of help and advice to staff members, patients and professionals in relation to service enquiries and co-ordinate the patient’s pathway.

A sound understanding of Board/Departmental policies and procedures is necessary together with excellent communication skills to ensure that the required information is passed on accurately and timeously.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Permanent Contract
• Full-time position (36 hours per week)
• Location based in Gartnavel General Hospital.
• The shift pattern for this position is Monday to Friday (core hours shifts either 0800-1600 / 0830-1630 / 0900-1700).

Key Responsibilities

The post holder is responsible for:

• Prioritising and scheduling their own workload to ensure compliance with NHS Greater Glasgow and Clyde, and Scottish Government targets
• Assist in organising and prioritising the Consultant(s) administrative workload to aid effective forward planning e.g. notification of cancelled/reduced clinical sessions due to annual leave/study leave; thereby ensuring efficient use of resources.
• Being aware of their level of responsibility and actions and as such take ownership of their post.
• Ensuring that they undertake all statutory/mandatory training and in conjunction with the Line Manager, develop their training as required by their own objectives and those of the service.

Knowledge, training, qualifications and/or experience required to do the job:

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Medical terminology
• Good organisational and communication skills
• Ability to work independently or as part of a team.
• Excellent interpersonal skills with the ability to demonstrate all-round professional attitude especially under pressure with deadlines and conflicting interests.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For An Informal Discussion, Please Contact

Julie Clyde – [e-mail], 0141 451 5997

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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