Medical Records Officer

NHS Ayrshire & Arran; Bhopal; On-site; INR 2,932,000 - 3,697,000; Full time

Benefits offered by this job

Flexible working options

Job summary

NHS Golden Jubilee University National Hospital in Scotland is seeking a highly organised Medical Records Officer to join our Business Services team. You will provide comprehensive administrative support to the Medical Records Department, ensuring patient information is accurately maintained and readily available to support clinical services.

Join us to help transition from paper-based records to electronic patient records, manage confidential documentation, and respond to requests from internal

Qualifications

• Excellent typing and computer literacy skills.
• Strong interpersonal and communication skills, including a professional telephone manner.
• Excellent organisational skills and attention to detail.
• Ability to work effectively within a team and use your own initiative.
• Customer-focused approach with tact and professionalism.
• Awareness of data protection and maintaining patient confidentiality.
• Healthcare environment experience is advantageous but not essential.

Responsibilities

• Retrieving, tracking and filing patient records
• Maintaining and updating patient information on hospital systems
• Supporting the transition from paper-based records to electronic patient records
• Scanning, processing and managing confidential patient documentation
• Responding to requests for health records from internal and external stakeholders
• Providing excellent customer service while ensuring data protection compliance

Skills

Typing skills

Interpersonal skills

Organisational skills

Teamwork

Data protection awareness

Job description

About Us

At NHS Golden Jubilee University National Hospital, we are proud to be a national centre of excellence, delivering world‑class healthcare, pioneering research and innovation, and providing outstanding patient care across Scotland. Based within the Golden Jubilee University National Hospital, our teams work collaboratively to support thousands of patients every year through specialist services, elective care and national programmes.

We are committed to creating a supportive and inclusive workplace where every member of staff plays a vital role in delivering the highest standards of care and service.

About The Role

We are looking for a highly organised and motivated Medical Records Officer to join our Business Services team. The successful candidate will provide comprehensive administrative support to the Medical Records Department, ensuring patient information is accurately maintained and readily available to support clinical services.

Key Responsibilities Include

• Retrieving, tracking and filing patient records
• Maintaining and updating patient information on hospital systems
• Supporting the transition from paper‑based records to electronic patient records
• Scanning, processing and managing confidential patient documentation
• Responding to requests for health records from internal and external stakeholders
• Providing excellent customer service while ensuring compliance with data protection and confidentiality requirements

This role offers an excellent opportunity to contribute to the smooth running of patient services and play a key part in supporting the delivery of high‑quality healthcare.

About You

We are seeking an individual who is organised, adaptable and committed to delivering an excellent service. You should have strong administrative and computer skills, with the ability to work accurately in a busy environment where priorities can change frequently.

You Will Have

• Excellent typing and computer literacy skills
• Strong interpersonal and communication skills, including a professional telephone manner
• Excellent organisational skills and attention to detail
• The ability to work effectively within a team and use your own initiative
• A customer‑focused approach with tact, diplomacy and professionalism
• An awareness of data protection and the importance of maintaining patient confidentiality
• Previous experience within a healthcare environment and knowledge of medical terminology would be advantageous but are not essential

Join NHS Golden Jubilee and help us ensure that vital patient information is managed safely, accurately and efficiently to support exceptional patient care.

NHS Golden Jubilee is open to considering flexible working options for this role.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long‑term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Certificate of Sponsorship

In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: www.gov.uk/browse/visas-immigration. Visas and immigration - GOV.UK