Media Lab Operations Specialist

Maker Lab

Gurugram District

On-site

INR 2,600,000 - 3,800,000

Full time

14 days+

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Job summary

Maker Lab in India seeks an APAC Media Lab Operations Specialist to act as the operational engine for client media ecosystems. You will coordinate with global media agencies, manage campaign scoping, billing, and PO lifecycles, and ensure reporting meets internal standards across the APAC region.

You will partner with PMMs, Finance, and agency partners to resolve bottlenecks, refresh SOPs, and maintain structured documentation and onboarding workflows for cross-functional teams.

Qualifications

BA/BS degree or equivalent experience.
8–12 years in media, marketing, and advertising technology.
Strong Excel/Sheets with budgeting and billing experience.

Responsibilities

Coordinate media agency partners to ensure day-to-day work is executed flawlessly and reporting is on schedule.
Scope campaigns, audit billable scoping, verify tagging, consolidate agency fees, and manage end-to-end PO lifecycle with Marketing Finance and PMMs.
Provide operational consultation on campaign requirements (scoping, minimums, POs) and resolve bottlenecks, reconcile billing issues.
Coordinate global and local teams on case studies and leadership data, and refresh SOPs and onboarding materials for internal teams.
Maintain structured documentation and standardized workflows to eliminate delivery friction.

Skills

Analytical ability

Project management

English communication

Education

BA/BS degree or equivalent

Tools

Excel

Google Sheets

Job description

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

We are looking for an APAC Media Lab Operations Specialist to serve as the high-grade operational engine for our client’s media ecosystem. You will steward relationships with global media agencies to ensure campaign deliverables, financial processes, and reporting run flawlessly, on-time, at scale, and strictly compliant with all internal policies. Step into a fast-paced environment where you will collaborate directly with Product Marketing Managers (PMMs), Finance, and external agency partners across the APAC region. It’s an execution-focused opportunity for a highly organized, analytical, and process-driven professional to drive operational excellence, manage financial scoping, and resolve complex campaign bottlenecks.

Role:

Media Agency Coordination: Engage media agency partners to ensure day-to-day work is executed flawlessly; lead project management to verify agency deliverables are reported accurately and on schedule across internal teams.
Campaign & Financial Management: Scope and support all media campaigns, audit billable scoping, verify proper tagging, consolidate agency fees, and manage the end-to-end PO lifecycle in close collaboration with Marketing Finance and PMMs.
Consultation & Troubleshooting: Provide upfront operational consultation to PMMs and agencies on campaign requirements (scoping, minimums, POs), assist in resolving operational bottlenecks, manage agency performance feedback, and reconcile billing blocks, shortfalls, or surpluses.
Project & Knowledge Management: Coordinate global and local teams on case study submissions, deliver key business data for leadership reviews (QBRs, HBRs), and continuously refresh training materials, SOPs, and operational readiness programs for internal teams.
Process Alignment & Onboarding: Maintain structured documentation, coordinate operational training schedules, and implement standardized workflows across cross-functional teams to eliminate delivery friction.

You:

BA/BS degree or equivalent experience.
8–12 years of work experience with a strong foundational background in media, marketing, and advertising technology.
Solid understanding of conventional media planning and execution tactics within an agency and client environment.
Advanced Excel / Google Sheets skills with strong analytical ability to handle campaign budgets, PO tracking, and billing reconciliations.
Proven track record of managing complex projects across cross-functional teams, prioritizing competing objectives, and delivering accurate outputs with minimal supervision.
Demonstrated problem-solving skills, experience supporting operational training or documentation updates, and exceptional verbal and written English communication skills.

Maker Lab

More efficient and effective marketing for clients such as Google, YouTube, Shopify and Amazon since 2015.

Maker Lab is a global marketing consultancy that partners with brands to create micro-agencies, enhancing growth through multidisciplinary teams and innovative marketing solutions.

Marketing Services Business Consulting and Services Professional Services

Company size 201–500 employees

Company type Privately held Founded 2015

Total funding 0

Momentum

Team growth

Momentum

Team growth

12% in 12 mo

149 employees on LinkedIn

Oct 22 Mar 26

Employee experience