Marketplace Key Account Executive

Ergode It Services; Mumbai; On-site; INR 800,000 - 1,800,000; Full time

Job summary

Ergode It Services in Mumbai is seeking a proactive Key Account Executive to manage and grow international eCommerce accounts, with hands-on Amazon Seller Central and PPC expertise.

You will own account performance, coordinate with cross-functional teams, and deliver regular reviews, dashboards, and action plans.

The role requires client-focused communication, data-driven insights, and the ability to align with multiple time zones, including GCC and US hours.

Qualifications

• 3-5 years of experience in eCommerce account management or related roles.
• Hands-on experience with Amazon Seller Central is mandatory.
• Practical Amazon PPC campaign management and optimization experience is mandatory.
• Strong understanding of marketplace metrics, advertising KPIs, account health, catalog operations, and profitability.
• Experience managing multiple accounts for international clients and coordinating cross-functional teams.
• Excellent analytical, communication, presentation, and reporting skills; proficiency in Excel and Google Sheets.

Responsibilities

• Manage assigned client accounts and serve as the primary point of contact; lead regular business reviews.
• Own Amazon Seller Central operations including health, listings, pricing, promotions, inventory, and FBA/FBM coordination.
• Plan, manage, and optimize Amazon PPC campaigns; monitor ACOS, TACOS, ROAS, CPC, and budgets.
• Analyze sales, advertising, and profitability trends; identify opportunities to improve revenue, organic visibility, conversion, and margins.
• Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams to deliver account priorities on time.
• Prepare weekly and monthly performance reports, dashboards, and action plans; communicate insights, risks, and recommendations to clients.
• Support eCommerce operations across Shopify and other marketplaces as required, including product content, pricing, promotions, and store performance.

Skills

Account management

PPC management

Cross-functional coordination

Client communication

Tools

Amazon Seller Central

Shopify

Excel/Google Sheets

Job description

We are seeking a proactive, client-focused Key Account Executive to manage and grow international eCommerce accounts. The role requires hands-on Amazon Seller Central and PPC expertise, ownership of account performance, strong client communication, and effective coordination with cross-functional teams.

Location: Mulund (W), nearby railway station

Key Responsibilities

• Manage assigned client accounts and serve as the primary point of contact; understand objectives, lead regular business reviews, and address client requirements.
• Own Amazon Seller Central operations, including account health, listings, catalog, pricing, promotions, inventory, FBA/FBM coordination, and issue resolution.
• Plan, manage, and optimize Amazon PPC campaigns; monitor ACOS, TACOS, ROAS, CPC, and budgets, and implement keyword, bid, targeting, and campaign improvements.
• Analyze sales, advertising, and profitability trends; identify opportunities to improve revenue, organic visibility, conversion, and margins.
• Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams to deliver account priorities on time.
• Prepare weekly and monthly performance reports, dashboards, and action plans; communicate insights, risks, and recommendations to clients.
• Support eCommerce operations across Shopify and other marketplaces as required, including product content, pricing, promotions, and store performance.

Required Skills Qualifications

• 3-5 years of experience in eCommerce account management, Amazon marketplace operations, or a related role.
• Hands-on Amazon Seller Central account management experience is mandatory.
• Practical Amazon PPC campaign management and optimization experience is mandatory.
• Strong understanding of marketplace performance metrics, advertising KPIs, account health, catalog operations, and profitability.
• Experience managing multiple accounts, working with international clients, and coordinating cross-functional teams.
• Strong analytical, communication, presentation, and reporting skills; proficiency in Excel and Google Sheets.

Preferred Qualifications

• Experience with Amazon Vendor Central, Shopify, or other marketplaces.
• Knowledge of FBA/FBM, inventory planning, fulfillment, Amazon SEO, A+ Content, and Brand Stores.
• Experience in an eCommerce agency or marketplace service provider environment.

Work requirements: Flexibility to align with international client time zones, including GCC and US hours, as business needs require.

Success measures: Client satisfaction and retention, achievement of account KPIs, advertising efficiency and budget adherence, timely delivery, and quality of reporting.

Required Skills

• shopify
• Account management
• Amazon Seller Central
• ppc