Marketing Coordinator

Marriott Hotels India; Bengaluru; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Marriott Hotels India in Bengaluru seeks a Marketing Coordinator to promote the brand, engage guests, and drive revenue through effective sales techniques and up-selling opportunities for Marriott experiences and events.

You will welcome guests, coordinate tours, verify eligibility for preview package sales, and maintain professional appearance while protecting company assets. The role emphasizes teamwork, policy compliance, and delivering exceptional guest service.

Qualificações

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Upsell customers with preview package sales and tours.
• Explain attendance requirements for sales presentations to potential owners.
• Verify eligibility for preview package sales/tours before scheduling tours.
• Provide guest gifts or compliments such as rewards points or event tickets.
• Maintain professional appearance and protect confidential information; follow company policies.
• Answer guest questions about property facilities/services.
• Receive, record, and relay messages accurately.
• Follow all policies; develop positive working relationships; support team.

Conhecimentos

Sales techniques

Customer service

Communication

Formação académica

High school diploma or GED equivalent

Descrição da oferta de emprego

Marketing Coordinator

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.