Market Risk Specialist

Msci-; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Transparent compensation schemes

Flexible working arrangements

Global network of colleagues

Learning@MSCI platform

Job summary

MSCI in Mumbai seeks an Analytics Client Service Specialist to provide premium support for clients worldwide. You will respond to inquiries on analytics and benchmark products, lead calls, and train clients as a subject matter expert. Strong English communication and Excel skills are essential.

Join a global team that drives client satisfaction, retention, and renewal through proactive issue resolution and deep product knowledge in a fast-paced environment.

Qualifications

• 3–6 years of work experience; relevant experience is a plus.
• Bachelor’s degree in Finance, Engineering, Mathematics, Statistics or Economics.
• CFA/FRM is a plus.

Responsibilities

• Provide premium service to assigned accounts and answer detailed client inquiries.
• Lead regular calls with important accounts and share updates.
• Own onboarding and training of clients and ensure issue resolution.
• Maintain client relationships and act as a subject matter expert on analytics products.

Skills

Client service

Communication

Problem solving

Excel

Numerical analysis

Education

Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, or Economics

Tools

Microsoft Excel

Job description

Your Team Responsibilities

We are currently seeking an experienced Analytics Client ServiceSpecialistto join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that providefirst tiersupport for our clients around the world. Team membersare responsible forresponding to a wide variety ofmethodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members,Salesand consultants to develop andmaintainclient relationships.

Your Key Responsibilities

Provide premium service to assigned accounts Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution Participate in developing client relationships through proactive follow up on issues raised Maintain relationships by ensuring relevant product and model information is shared with clients Lead regular calls with important accounts to cover outstanding issues and giving updates Contribute to producing service reviews and service plans that support client renewal initiatives Execute onboarding and training of Clients Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment Provide full ownership of account servicing to become a subject matter expert on analytics products and services Championing process changes to improve Client Experience and Efficiency

Your skills and experience that will help you excel

Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must Client facing skills – an ability to quickly gain the clients trust; Client Orientated – demonstrate ownership for the clients issue, be seen as the Client’s champion within MSCI Execution – well organized, ask questions, raise potential problems early Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions Candidate must be able to keep track of multiple issues without leaving issues unresolved 3-6 years of work experience; Relevant experience is a plus A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.