Market Risk Specialist

MSCI Inc.; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Transparent compensation

Flexible working arrangements

Learning platform access

Global networking

Career development

Job summary

MSCI Inc. in Mumbai seeks an Analytics Client Service Specialist to join our Client Coverage team. You will respond to methodology and product questions, coordinate with Sales and consultants, and own client issues from start to finish.

You will manage premium service for accounts, lead calls, onboard clients, share product information, and drive improvements in client experience. 3–6 years of experience preferred.

Qualifications

• Excellent English written and oral communication; ability to articulate complex concepts to clients and senior management.
• Client facing skills with ability to gain client trust and champion issues.
• Execution focus, organized, proactive in problem detection.

Responsibilities

• Provide premium service to assigned accounts.
• Answer detailed client inquiries about MSCI products and methodology including risk topics.
• Lead regular calls with important accounts and share updates.
• Onboard and train clients; own issues to resolution.
• Develop client relationships and share product information.
• Contribute to service reviews to support renewals.
• Champion process changes to improve client experience.

Skills

English communication

Client facing

Execution

Problem solving

Excel analysis

Education

Bachelor’s degree in Finance/Engineering/Math/Economics

CFA/FRM (optional)

Tools

Excel

Job description

Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

Your Key Responsibilities

Provide premium service to assigned accounts

Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution

Participate in developing client relationships through proactive follow up on issues raised

Maintain relationships by ensuring relevant product and model information is shared with clients

Lead regular calls with important accounts to cover outstanding issues and giving updates

Contribute to producing service reviews and service plans that support client renewal initiatives

Execute onboarding and training of Clients

Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment

Provide full ownership of account servicing to become a subject matter expert on analytics products and services

Championing process changes to improve Client Experience and Efficiency

Your Skills And Experience That Will Help You Excel

Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must

Client facing skills – an ability to quickly gain the clients trust; Client Orientated – demonstrate ownership for the clients issue, be seen as the Client’s champion within MSCI

Execution – well organized, ask questions, raise potential problems early

Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel

A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions

Candidate must be able to keep track of multiple issues without leaving issues unresolved

3-6 years of work experience; Relevant experience is a plus

A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.


• Flexible working arrangements, advanced technology, and collaborative workspaces.


• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.


• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.


• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.


• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.


• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com