Market Risk Specialist

MSCI Inc; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

MSCI Inc in Mumbai seeks an Analytics Client Service Specialist to join the Client Coverage team, providing first-tier support for clients worldwide on analytical and benchmark products. You will respond via phone and email, resolve complex inquiries, and drive strong client relationships.

Responsibilities include onboarding, training, leading calls with key accounts, and owning issues through resolution while collaborating with Sales and consultants to renew and expand engagements.

Qualifications

• Excellent English written and oral communication; ability to articulate complex concepts to clients and senior management.
• Client facing skills – ability to quickly gain client trust and own issues
• Execution – well organized and proactive in identifying problems
• Problem solving skills; comfortable with numerical analysis in Excel
• Able to work independently and in a team in a fast-paced environment with interruptions
• 3–6 years of work experience; relevant experience is a plus

Responsibilities

• Provide premium service to assigned accounts
• Answer detailed client inquiries about MSCI products and methodology (markets risk, liquidity risk, credit risk, portfolio optimization, performance attribution)
• Participate in developing client relationships through proactive follow-up on issues
• Maintain relationships by sharing relevant product and model information with clients
• Lead regular calls with important accounts to cover outstanding issues and updates
• Contribute to service reviews and service plans to support client renewals
• Execute onboarding and training of clients
• Provide 100% ownership of support issues from important accounts within assigned segment
• Provide full ownership of account servicing to become a subject matter expert on analytics products and services
• Champion process changes to improve client experience and efficiency

Skills

Client facing

Execution

Problem solving

Self-starter

Teamwork

Education

Bachelor's degree in Finance/Engineering/Mathematics/Economics

CFA

FRM

Tools

Microsoft Excel

Job description

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

• Provide premium service to assigned accounts
• Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
• Participate in developing client relationships through proactive follow up on issues raised
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Lead regular calls with important accounts to cover outstanding issues and giving updates
• Contribute to producing service reviews and service plans that support client renewal initiatives
• Execute onboarding and training of Clients
• Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
• Provide full ownership of account servicing to become a subject matter expert on analytics products and services
• Championing process changes to improve Client Experience and Efficiency

• Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
• Client facing skills – an ability to quickly gain the clients trust; Client Orientated – demonstrate ownership for the clients issue, be seen as the Client’s champion within MSCI
• Execution – well organized, ask questions, raise potential problems early
• Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
• A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions
• Candidate must be able to keep track of multiple issues without leaving issues unresolved
• 3-6 years of work experience; Relevant experience is a plus
• A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus