Market Risk Specialist

MSCI Services; Mumbai; On-site; INR 1,100,000 - 1,800,000; Full time

Benefits offered by this job

Transparent compensation schemes

Flexible working arrangements

Global learning opportunities

Inclusive workplace culture

Job summary

MSCI Mumbai seeks an Analytics Client Service Specialist to join the Client Coverage team. You will respond to sophisticated inquiries on methodology and analytics, lead client calls, and own issue resolution end-to-end, building trusted advisor relationships with major accounts.

The role emphasizes proactive problem solving, strong English communication, and collaboration with Sales and consultants to enhance client experience and retention.

Qualifications

• Excellent English written and oral communication; able to explain complex concepts to clients and management.
• Client facing skills – ability to quickly gain client trust and own issues.
• Execution – well organized, proactive, raise potential problems early.
• A numerate Bachelor’s degree; CFA, FRM is a plus

Responsibilities

• Provide premium service to assigned accounts and respond to detailed inquiries about MSCI products and methodology.
• Lead regular calls with important accounts and provide updates on outstanding issues.
• Own issues to resolution and become a subject matter expert on analytics products and services.
• Champion process changes to improve client experience and efficiency
• Onboard and train clients; maintain relationships with product and model information

Skills

Client facing

Problem solving

Self-starter

Teamwork

Education

Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field

Tools

Microsoft Excel

Job description

Overview

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

Responsibilities

Provide premium service to assigned accounts
Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
Participate in developing client relationships through proactive follow up on issues raised
Maintain relationships by ensuring relevant product and model information is shared with clients
Lead regular calls with important accounts to cover outstanding issues and giving updates
Contribute to producing service reviews and service plans that support client renewal initiatives
Execute onboarding and training of Clients
Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
Provide full ownership of account servicing to become a subject matter expert on analytics products and services
Championing process changes to improve Client Experience and Efficiency

Qualifications

Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
Client facing skills – an ability to quickly gain the clients trust; Client Orientated – demonstrate ownership for the clients issue, be seen as the Client’s champion within MSCI
Execution – well organized, ask questions, raise potential problems early
Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions
Candidate must be able to keep track of multiple issues without leaving issues unresolved
3-6 years of work experience; Relevant experience is a plus
A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.