Market Research Team Lead

P E Analytics; Gurugram District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

P E Analytics in Gurgaon is seeking a Team Lead – Market Research to manage a team of market research executives and ensure high-quality calls and accurate data collection.

The ideal candidate has hands-on experience in call auditing, quality monitoring, and strong MS Excel skills. You will guide the team, monitor performance against KPIs, and coordinate across departments for research projects.

Qualifications

• 3–6 years of experience in market research or related field.
• Experience in team handling and leadership.
• Strong call monitoring and auditing skills.
• Proficient with MS Excel for data analysis.
• Analytical and problem-solving abilities.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Manage, motivate, and monitor the day-to-day performance of the Market Research team.
• Conduct regular call audits to evaluate call quality, adherence to scripts, communication, probing techniques, and data accuracy.
• Provide constructive feedback and coaching based on call audits.
• Track individual and team performance against KPIs and targets.
• Ensure adherence to research processes, calling guidelines, and quality standards.
• Identify performance gaps and implement improvement plans.
• Prepare and maintain daily/weekly/monthly performance reports.
• Analyze research and calling data to identify trends and opportunities.
• Coordinate with management and other departments for project execution.
• Handle escalations and support team in resolving operational challenges.
• Conduct team briefings, training, and regular performance reviews.
• Maintain accurate records and timely completion of projects.

Skills

Market Research

Telephonic Research

Team leadership

Call auditing

Attention to detail

Tools

MS Excel

Job description

Job Description: Team Lead Market Research

Job Title: Team Lead
Department: Market Research
Experience: 3–6 years
Location: Gurgaon
Employment Type: Full-time

Job Summary

We are looking for a Team Lead – Market Research to manage and guide a team of market research executives while ensuring high-quality research calls and accurate data collection. The ideal candidate should have strong team-management skills, excellent communication abilities, hands‑on experience in call auditing/quality monitoring, and good working knowledge of MS Excel.

Key Responsibilities

• Manage, motivate, and monitor the day-to-day performance of the Market Research team.
• Conduct regular call audits to evaluate call quality, adherence to scripts, communication, probing techniques, and data accuracy.
• Provide constructive feedback and coaching to team members based on call audits.
• Track individual and team performance against defined KPIs and targets.
• Ensure the team follows research processes, calling guidelines, and quality standards.
• Identify performance gaps and implement corrective and improvement plans.
• Prepare and maintain daily/weekly/monthly performance reports.
• Analyze research and calling data to identify trends, issues, and opportunities for improvement.
• Coordinate with management and other departments to ensure smooth execution of research projects.
• Handle escalations and support team members in resolving operational challenges.
• Conduct team briefings, training sessions, and regular performance reviews.
• Maintain accurate records and ensure timely completion of assigned projects.

Required Skills & Qualifications

• 3–6 years of experience in Market Research, Telephonic Research, Customer Research, Quality Auditing, or a related field.
• Prior experience in team handling/team leadership is required.
• Strong experience in call monitoring and auditing.
• Strong knowledge of MS Excel, including formulas, sorting/filtering, pivot tables, data analysis, and reporting.
• Good analytical and problem-solving abilities.
• Ability to manage targets, deadlines, and multiple projects.
• Strong attention to detail and quality orientation.
• Ability to coach, motivate, and manage team performance.
• Comfortable working with performance metrics and MIS reports.