Market Research Analyst

Mind Brink Media; Hyderabad; On-site; INR 167,000 - 246,000; Full time

Job summary

Mind Brink Media in Hyderabad is seeking a Customer Support Executive to handle outbound and inbound calls, ensuring quality interactions and accurate information collection. You will also gather reliable content from sources and report in prescribed formats.

The role requires strong communication, a customer-centric approach, and confidentiality. Fluency in Telugu and English reporting is expected, with candidates from Telangana preferred. Regular daytime shifts support a stable work schedule.

Qualifications

• Excellent in communication and listening skills.
• Customer Centric Approach.
• Soft skills & courteous behaviour.
• Fluent in Telugu and report in English.

Responsibilities

• Handling Outbound Calls & Inbound Calls
• Main high call quality standards
• Collect accurate information from the customer
• Collecting reliable content from sources
• Ensuring proper reporting after each call in prescribed format
• Reporting writing of collective feedback over the task completetion
• Should be able to think logically and assess the ground
• Should be good at current affairs
• Maintain confidentiality

Skills

Excellent in communication and active/

Customer Centric Approach

Soft skills & courteous behaviour

Telugu fluency; report in English

Telangana region candidates only

Job description

Role & Responsibilities :

• Handling Outbound Calls & Inbound Calls
• Main high call quality standards
• Collect accurate information from the customer
• Collecting reliable content from sources
• Ensuring proper reporting after each call in prescribed format
• Reporting writing of collective feedback over the task completetion
• Should be able to think logically and assess the ground
• Should be good at current affairs
• Maintain confidentiality

Required Skills :

• Excellent in communication and listening skills
• Customer Centric Approach
• Soft skills & courteous behaviour
• Should be able to speak fluently in Telugu and report in English
• Looking for interested candidates from Telanagana Region only.

Shift : Regular Shift (10:00 18:00)

Location : Hyderabad (Looking for Candidates from Telangana only)