Marine Travel Consultant (AOH)

Eurasia Travel Services Pvt Ltd; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Eurasia Travel Services Pvt Ltd in Mumbai is seeking an After Office Hours Marine Travel Consultant to manage routine and urgent marine crew travel bookings, coordinate itineraries across multiple time zones, and ensure compliance with fare rules and airline procedures. This role requires hands-on Galileo and Amadeus experience and strong English communication.

The candidate will support vessels and crew managers, handle last-minute requests, and liaise with airlines and partners to deliver

Qualifications

• 2 years of experience in a marine travel agency or marine travel environment.
• Experience handling marine crew travel bookings and multinational crew movements.
• Strong knowledge of airline fare construction, routing, ticket issuance, reissues, refunds and exchanges.
• Hands-on with Galileo GDS and Amadeus GDS.
• Excellent English communication, written and verbal.

Responsibilities

• Arrange and manage domestic and international travel bookings for marine crew.
• Coordinate and monitor complex itineraries for cost-effectiveness and efficiency.
• Handle urgent, last-minute, and emergency travel with minimal supervision.
• Issue, reissue, exchange and refund airline tickets per policies.
• Provide after-hours travel support across time zones.

Skills

Marine travel bookings

Galileo GDS

Amadeus GDS

English communication

Multi-timezone coordination

Customer service

Tools

Galileo GDS

Amadeus GDS

Job description

We are looking for experienced Marine Travel professional with a passion for delivering seamless travel solutions in a fast-paced, 24/7 environment? We are looking for a proactive and customer-focused After Office Hours (AOH) Marine Travel Consultant to join our team in Mumbai and provide critical travel support for global marine operations.

Key Responsibilities

• Arrange and manage domestic and international travel bookings for marine crew members of multiple nationalities.

• Prepare, coordinate, and monitor complex travel itineraries, ensuring cost-effectiveness and operational efficiency.

• Handle urgent, last-minute, and emergency travel requirements with minimal supervision.

• Issue, reissue, exchange, and refund airline tickets in accordance with airline policies and client requirements.

• Provide after-hours travel support to vessels, crew managers, and stakeholders across different time zones.

• Ensure compliance with airline fare rules, routing restrictions, and ticketing procedures.

• Coordinate crew change travel arrangements while maintaining uninterrupted operational support.

• Assist with visa-related travel requirements, transit regulations, and seafarer documentation.

• Liaise effectively with airlines, travel partners, agents, and internal stakeholders to resolve travel issues promptly.

• Maintain accurate booking records and ensure adherence to company procedures and service standards.

Requirements

Minimum 2 years of experience in a marine travel agency or marine travel environment.

Proven experience handling:

• Marine crew travel bookings

• Multi-national crew movements

• International flight reservations and ticketing

Strong knowledge of:

• Airline fare construction and routing

• Ticket issuance, reissues, refunds, and exchanges

• Travel documentation requirements

Hands-on experience with:

• Galileo GDS

• Amadeus GDS

Excellent communication skills in English (written and verbal).

Ability to:

• Work independently with minimal supervision

• Prioritize multiple tasks in a fast-paced environment

• Meet strict deadlines and service-level expectations

Willingness to work rotational shifts, including weekends and public holidays, as required for after-office-hours operations.

Preferred Qualifications

• Experience managing marine crew changes and offshore travel requirements.

• Familiarity with visa processing, immigration regulations, and seafarer travel documentation.

• Knowledge of maritime industry travel procedures and global crew logistics.