Senior Crew Operator

A.P. Moller - Maersk; Mumbai City; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Maersk is seeking a competent Crewing professional to join the Mumbai-based team. You will manage daily crew assignments for the Maersk fleet, coordinate with multiple stakeholders, and ensure compliance with end-to-end crewing processes and performance metrics.

Applicants should have a Bachelor’s degree in Business Administration/Management and at least 5+ years’ Manning/Crewing/Marine HR experience; English fluency and strong coordination skills are essential.

Qualifications

• Bachelor's degree in Business Administration/Management or related field.
• Experience in Manning/Crewing/Marine HR/Seafaring is a plus (5+ years preferred).
• Strong English communication and stakeholder management skills.

Responsibilities

• Manage daily operational responsibilities for crew assignments across Maersk fleet.
• Plan and monitor crew requirements aligned with end-to-end crewing processes.
• Coordinate with Fleet Superintendents, Local Agents and Crew Managers for timely crew changes.
• Ensure compliance with SLAs, SOPs and KPIs while driving process improvements.
• Update crew data in COMPAS or official databases as required.
• Drive service delivery improvements and report progress to stakeholders.

Skills

Excellent communication

Stakeholder management

Proactive attitude

Structured planning

Interpersonal in international setting

Microsoft Office

Team player

Seafaring background (advantageous)

Education

Bachelor's degree in Business Administration/Management

Tools

Microsoft Office Suite

Job description

Opportunity

Are you an excellent communicator who aspires to work in an impactful role with high performance teams, managing and executing Maersk's Crewing strategy around operational excellence and cost leadership in a global environment? Then we might be looking for you!

Maersk Crewing teams are responsible for ensuring that the close to 300 Maersk vessels flying various flags, are always manned with competent and engaged crew, while complying with various international regulations and company procedures. Crewing operations are run out of Mumbai, Singapore, Manila, and Copenhagen while supported by Marine People Teams based in Europe, India, and the Philippines.

You will contribute as a high-performing member of the team responsible for carrying out the assigned operational duties and tasks. You will also be tasked with regular process reviews and be expected to drive improvements within crewing operations.

We offer

• An exciting prospect with the world's largest and most efficient vessel operator, where you will be part of a dynamic and international organization with the possibility to continuously apply and develop your competencies.
• An opportunity to work in an international work environment in Maersk Fleet Management and Technology in a global environment.

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

• Exposure to crew management related tasks and dynamic Marine HR operations.
• Building a good multi-level network across the fleet.
• Enhancing coordination and communication skills especially while dealing with other stakeholders such as Fleet Superintendents, Local Agents and Crew Managers.

In addition, Maersk Fleet Management and Technology offers a unique career opportunity for a highly performing employee possessing the necessary skills and competencies.

Key responsibilities

Reporting to the Crew Manager for Mumbai Crewing, you will be based in Mumbai.

You will be responsible for independent management of daily operational responsibilities including:

• Managing assignments for Senior Nautical Officers, Senior Engineer Officers and Cadets in the Maersk fleet flying various flags.
• Planning, organizing, and monitoring activities related to crew requirements with reference to the E2E Crewing Business Process Guide.
• Planning timely crew changes and coordinate with concerned parties for its effective implementation.
• Working with Crewing teams in other locations to ensure that all Maersk vessels are manned in the best manner possible as per requirements.
• Consistently ensuring compliance with Service Level Agreements, SOP's, and Key Performance Indicators.
• Implementing selection, embarkation, and disembarkation procedures/flights as reflected in the SOP's and the accountability matrix.
• Updating crew data in the official database system, as required (COMPAS)
• Executing responsibilities and tasks in line with what constitutes as good performance as per agreed satisfactory performance standards and metrics (e.g., Objectives and Key Performance Indicators or KPIs)
• Driving efficiency within team through regular process reviews.
• Driving service delivery improvement, providing progress updates on the activities performed.
• Achieving stakeholder satisfaction, reflecting in formal review channels such as the engagement surveys and weekly meetings/performance review meetings.

We are looking for

The ideal candidate must possess at least a Bachelor's/College degree, Business Studies within Administration/Management combined preferably with 5+ years of experience specializing in Manning/Crewing/Marine HR/Seafaring experience or equivalent.

You:

• Are an excellent communicator with impeccable command and fluency in English
• Have a strong natural drive for results, as well as excellent stakeholder management skills.
• Possess a proactive and positive attitude, enthusiasm, and ability to cooperate in an open and constructive manner.
• Can plan and execute in a structured manner, which is critical to succeed in the position.
• Can interact effectively in an international setting with diverse nationalities.
• Have good knowledge of Microsoft Office Suite.
• Are strong team player who is self-motivated, adaptable to change and comfortable with ambiguity.
• A background in seafaring would be advantageous

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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