Manufacturing Quality Control Senior Professional

Hitachi Automotive Systems Americas, Inc.; Vadodara; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

HITACHI ENERGY INDIA LIMITED in Savli, Gujarat, India invites a Customer Quality Management Professional to oversee the Factory's Quality Customer Care process, enhancing customer satisfaction and ensuring ISO 9001 compliance.

You'll drive continuous improvement, manage customer complaints, implement the BU Customer Care framework, and coordinate with cross-functional teams to integrate with the Factory Quality Management System and global standards.

Qualifications

• Degree in Electrical/Mechanical Engineering or related field.
• Professional experience: 10–15 years in quality management, customer care or related role.
• Certified Six Sigma Green Belt or equivalent.

Responsibilities

• Oversee the Factory Quality Customer Care process and align with ISO 9001 and customer requirements.
• Drive continuous improvement and support global quality standards across cross-functional teams.
• Manage customer complaints, root-cause analysis and corrective actions, ensuring timely resolution and customer satisfaction.
• Integrate the BU Customer Care framework with the Factory Quality Management System and report to senior management.

Skills

Quality management

Customer care

Communication skills

Project coordination

Education

Degree in Electrical / Mechanical Engineering

Quality Management

Six Sigma Green Belt

Job description

Location: Savli, Gujarat, India Job ID: R0124502 Date Posted: 2026-04-02 Company Name: HITACHI ENERGY INDIA LIMITED Profession (Job Category): Quality Management Job Schedule: Full time Remote: No

Job Description

The opportunity The Customer Quality Management Professional is responsible for overseeing the Factory .Quality Customer Care process. The primary objective is to enhance customer satisfaction and ensure compliance with quality standards. The role drives continuous improvement initiatives and requires collaboration with cross-functional teams to manage and resolve customer complaints.

How you'll make an impact

Quality Improvement Plan:

Ensure that Customer Care processes such as CCRP and-NPS are incorporated into the Factory Quality Improvement Plan. Responsibilities include clearly communicating and delegating all related objectives and tasks to relevant organizational teams.

Customer Satisfaction:

Collect customer needs and expectations related to specific quality incidents. Ensure this information is clearly communicated to the relevant teams within the factory.

Quality Management System:

Oversee the and operation of the customer Care process in the Factory. Implement the BU Customer Care framework, which includes procedures, tools, customer complaint resolution, and feedback analysis. Ensure full integration with the Factory Quality Management System and compliance with global standards such as ISO 9001 and specific customer requirements.

Global Customer Claims Management and Issue Resolution:

Manage and analyze all internal and external customer complaints to identify root causes, following global procedures. Ensure timely communication of issue resolution and corrective actions, providing a positive customer experience that builds long-term trust and loyalty. Oversee documentation and involve relevant internal and external experts as needed.

Continuous Improvement:

Drive the continuous enhancement of the Factory Customer Care process. Ensure the Factory Quality Management System systematically integrates all aspects of Customer Care, including identification, documentation, and incorporation of lessons learned from the analysis of customer complaints.

Quality Performance Measurement and Reporting:

Ensure regular measurement, monitoring, and reporting of Customer Care performance to senior management. Act as the quality liaison between customers, the Factory, and all relevant parties throughout the customer incident resolution process.

Competency Development:

Ensure that factory employees possess the necessary knowledge, competencies, and skills to execute the Customer Care processand within their areas of responsibility. You will be ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background Degree in Electrical / Mechanical Engineering, Quality Management, or a related field is required.

• 10 to 15 years’ experience in quality management, customer care, or a related role.
• Certified Six Sigma Green Belt (or equivalent certification), demonstrating expertise in process improvement methodologies and quality management principles.
• Excellent communication skills for effective interaction with customers and cross-functional teams.
• Ability to manage multiple tasks and projects simultaneously with a focus on customer satisfaction and quality outcomes.
• Ability to foster a culture of quality awareness and accountability, promoting employee engagement and commitment to customer care excellence.
• Proficiency in both spoken & written English language is required

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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