Manufacturing Quality Control Senior Professional

Hitachi Automotive Systems Americas, Inc.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology firm in India is seeking a Manufacturing Quality Control Senior Professional to oversee Quality Customer Care processes. The role requires 10 to 15 years of experience in quality management and certified expertise in Six Sigma methodologies. You will drive continuous improvement initiatives and ensure customer satisfaction by managing customer complaints and integrating them into the Factory Quality Management System. Join us to make an impact in a dynamic environment dedicated to excellence and innovation.

Qualifications

• 10 to 15 years' experience in quality management or customer care.
• Certified Six Sigma Green Belt or equivalent.
• Excellent communication skills for customer interaction.
• Excellent communication skills for cross-functional interaction.
• Ability to manage multiple tasks with focus on customer satisfaction and quality outcomes.

Responsibilities

• Oversee Factory Quality Customer Care process.
• Drive continuous improvement initiatives.
• Manage and analyze customer complaints.
• Ensure documentation, reporting, and compliance with ISO 9001 and customer requirements.
• Develop employees’ competencies to execute the Customer Care process.

Skills

Quality Management

Customer Care

Communication Skills

Six Sigma Methodologies

Process Improvement

Education

Degree in Electrical/Mechanical Engineering or Quality Management

Quality Management degree or related field

Tools

Six Sigma Green Belt

Job description

.Manufacturing Quality Control Senior Professional page is loaded## Manufacturing Quality Control Senior Professionalremote type: Onsitelocations: Savli, Gujarat, Indiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 4, 2026 (22 hours left to apply)job requisition id: R0124502**Location:**Savli, Gujarat, India**Job ID:**R0124502**Date Posted:**2026-04-02**Company Name:**HITACHI ENERGY INDIA LIMITED**Profession (Job Category):**Quality Management**Job Schedule:**Full time**Remote:**No**Job Description:****The opportunity**The Customer Quality Management Professional is responsible for overseeing the Factory Quality Customer Care process. The primary objective is to enhance customer satisfaction and ensure compliance with quality standards. The role drives continuous improvement initiatives and requires collaboration with cross-functional teams to manage and resolve customer complaints.**How you'll make an impact*** Quality Improvement Plan: Ensure that Customer Care processes such as CCRP andT-NPS are incorporated into the Factory Quality Improvement Plan.* Responsibilities include clearly communicating and delegating all related objectives and tasks to relevant organizational teams.* Customer Satisfaction: Collect customer needs and expectations related to specific quality incidents. Ensure this information is clearly communicated to the relevant teams within the factory.* Quality Management System: Oversee the and operation of the customer Care process in the Factory. Implement the BU Customer Care framework, which includes procedures, tools, customer complaint resolution, and feedback analysis.* Ensure full integration with the Factory Quality Management System and compliance with global standards such as ISO 9001 and specific customer requirements. Facilitate seamless cooperation with customers through the global* Customer Claims Management and Issue Resolution: Manage and analyze all internal and external customer complaints to identify root causes, following global procedures. Ensure timely communication of issue resolution and corrective actions, providing a positive customer experience that builds long-term trust and loyalty.* Oversee documentation and involve relevant internal and external experts as needed.* Continuous Improvement: Drive the continuous enhancement of the Factory Customer Care process. Ensure the Factory Quality Management System systematically integrates all aspects of Customer Care, including identification, documentation, and incorporation of lessons learned from the analysis of customer complaints.* Quality Performance Measurement and Reporting: Ensure regular measurement, monitoring, and reporting of Customer Care performance to senior management.* Act as the quality liaison between customers, the Factory, and all relevant parties throughout the customer incident resolution process.* Competency Development: Ensure that factory employees possess the necessary knowledge, competencies, and skills to execute the Customer Care processand within their areas of responsibility.* You will be ensuring compliance with applicable external and internal regulations, procedures, and guidelines.* Living Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions while caring for colleagues and the business.**Your background*** Degree in Electrical / Mechanical Engineering, Quality Management, or a related field is required.* 10 to 15 years’ experience in quality management, customer care, or a related role.* Certified Six Sigma Green Belt (or equivalent certification), demonstrating expertise in process improvement methodologies and quality management principles.* Excellent communication skills for effective interaction with customers and cross-functional teams.* Ability to manage multiple tasks and projects simultaneously with a focus on customer satisfaction and quality outcomes.* Ability to foster a culture of quality awareness and accountability, promoting employee engagement and commitment to customer care excellence.## Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.