Manhattan Consultant

GeekSoft Consulting; Bengaluru; Remote; INR 4,000,000 - 6,000,000; Full time

Job summary

GeekSoft Consulting is seeking a seasoned Manhattan WMS L3 consultant to own escalation, troubleshooting, and remediation across receiving, inventory, replenishment, and shipping functions for large DCs. You will drive root-cause analysis, implement fixes, and coordinate with cross-functional teams and vendors to maintain high availability.

The ideal candidate has deep Manhattan WMS, IBM i/AS400 experience, and a track record of supporting SAP integration and warehouse automation initiatives

Qualifications

• 7+ years of overall experience in Warehouse Management Systems (WMS).
• 4+ years of hands-on experience with Manhattan WMi on IBM i / AS400.
• Experience in L3 production support within large-scale Distribution Center environments, including RCA and permanent corrective actions.
• Strong experience with SAP integration, OMS, TMS, and reporting services.

Responsibilities

• Act as the primary L3 escalation point for Manhattan WMS and related supply-chain applications.
• Troubleshoot issues across receiving, inventory management, replenishment, fulfillment, shipping, returns, and VAS.
• Lead RCA and implement permanent corrective/preventive actions.
• Coordinate with L1/L2 teams, operations, and vendors to ensure system reliability and performance.

Skills

WMS expertise

L3 support

RCA

SQL analysis

Tools

Manhattan WMi

IBM i / AS400

Manhattan SCI Cognos Reporting

SQL

Job description

• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  

Location: PAN India

Requirements

• 7+ years of overall experience in Warehouse Management Systems (WMS).

4+ years of hands-on experience with Manhattan WMi on IBM i / AS400.

• Experienced Manhattan WMS Consultant with strong technical and functional expertise in Manhattan WMi, IBM i / AS400, and warehouse operations.
• Should have proven experience in L3 production support within large-scale Distribution Center (DC) environments, along with expertise in Manhattan SCI Cognos Reporting, SQL analysis, system configuration, and supply-chain application support.

Act as the primary L3 escalation point for Manhattan WMS and related supply-chain applications.

Troubleshoot issues across receiving, inventory management, replenishment, fulfillment, shipping, returns, and Value-Added Services (VAS).

Analyse application logs, database records, interfaces, batch jobs, and transaction history to identify and resolve issues.

Lead Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.

Coordinate with L1/L2 support teams, warehouse operations, infrastructure, integration teams, vendors, and software providers.

Participate in on-call support and handle critical operational incidents.

Design, configure, test, and implement Manhattan WMS enhancements.

Translate business requirements into scalable WMS solutions.

Perform impact assessments and support warehouse automation, omnichannel fulfillment, and other warehouse transformation initiatives.

Maintain configuration documentation, process flows, support runbooks, and knowledge articles.

Support WMS integrations with SAP, Order Management Systems (OMS), Transportation Management Systems (TMS), warehouse automation platforms, carrier solutions, and reporting services.

Troubleshoot interface failures, inventory synchronization issues, transaction errors, and batch-processing failures.

Collaborate with infrastructure and integration teams to improve system reliability, performance, monitoring, and recovery processes.

Analyse SAP integration and order/inventory flows.

Support Manhattan Supply Chain Intelligence (SCI) and IBM Cognos reporting.

Create, modify, validate, and troubleshoot reports and data extracts.

Investigate data-quality issues and reporting discrepancies.

Translate business reporting requirements into meaningful operational insights.

Strong experience in L3 production support within large-scale, business-critical Distribution Center environments.

Expertise in Manhattan WMS configuration, support, troubleshooting, and maintenance.

Strong experience with AS400 / IBM i environments.

Proficiency in SQL and database analysis.

Ability to read and understand RPGLE and CLLE code.

Experience in troubleshooting interfaces, applications, batch jobs, and integrations.

Good understanding of SAP integration and order/inventory flows.

Experience with incident, problem, change, and release management.

Exposure to global and multi-site supply-chain support environments.

Ability to independently lead complex incident investigations and drive resolution.

• Strong understanding of the following warehouse processes is required: Receiving and Putaway, Inventory Management and Cycle Counting, Replenishment, Wave Planning, Picking and Packing, Shipping and Returns, Value-Added Services (VAS), Omnichannel Fulfillment

Experience with Manhattan SCI reporting and IBM Cognos.

Knowledge of Manhattan SCALE and Manhattan Active WM.

Exposure to Warehouse Control Systems (WCS), automation, robotics, sortation, and conveyor systems.

Understanding of TMS and OMS platforms.

Experience in Retail, Apparel, or Footwear distribution environments.

Knowledge of Databricks and modern analytics platforms.

Technical project leadership and mentoring experience.

• A challenging, innovating environment.
  
• Opportunities for learning where needed.