Manager -Voice Core Ops

Vodafoneidea; Karnal; On-site; INR 600,000 - 900,000; Full time

Job summary

Vodafone Idea Limited is seeking a TM Voice Core professional to manage Voice Core and IP infrastructure at the circle level, including Cloud and related projects. You will collaborate with SNOC, Product Factory, planning, and circle teams to deliver high-quality voice and data services.

Role involves multi-technology Voice/Data Core (2G/3G/4G, VoLTE/IMS, Roaming) and support for field trials, POCs, and UAT testing, while maintaining KPI targets and security standards.

Qualifications

• Experience in telecom core services with Voice and Data Core knowledge.
• Understanding of 2G/3G/4G, VoLTE, IMS and Roaming concepts.
• Familiarity with cloud technologies related to telecom infrastructure.

Responsibilities

• FIELD SUPPORT: Field support for issues resolution; incident resolution with SNOC; SLA/OLA adherence.
• CUSTOMER SUPPORT: Analyze and resolve voice/data service issues to minimize revenue leakage.
• PROJECT SUPPORT: Assist new services/node rollouts and HW/SW expansions; support trials and tests.
• DATABASE MANAGEMENT: Spare, EOS/EOL, inventory management and vendor coordination.
• SECURITY MANAGEMENT: Support audits and ensure security compliance of Voice Core nodes.

Skills

Voice Core

IP networks

VoLTE/IMS

Signalling

Cloud familiarity

Education

BE (E&C/Computers)

Tools

Cisco

Juniper

Huawei

Ericsson

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM Voice Core

Function / Department

Core Operations

Location

Karnal/Ambala, Haryana

Hiring Manager

Cluster Core Head

Job Purpose

To manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle. The role involves managing Voice and data core services multi-technology environment (viz. 2G, 3G, 4G CS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

*Network elements involved (As per deployement, circle specific)

Core CS Domain:

MSC/GMSC, MSS/GCS, BC, MGW/GMGW, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, R4 Routers, STP Routers), EMS, PMS tool, Voice LI.

Data core Elements like: MME, SGW, PGW, PCRF, Cache servers,

Key Result Areas/Accountabilities

1. FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects.
2. CUSTOMER SUPPORT: Enrich customers’ data and Voice services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle.
3. PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice and Data Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances.
4. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level.
5. SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle.

The Key KPI indicators are as below:-

1. CS Core and VoLTE Node Availability
2. Data core KPIs
3. Capacity management of Voice Core Nodes (Daily/Weekly/Monthly reports)

Core Competencies, Knowledge, Experience

1. Should have at least 2-5 years of experience overall in telecom domain with Voice and Data Core service knowledge with any platforms as Ericsson (voice and data) Nokia (Data), ZTE, etc.
2. Experience in managing IP platforms viz. CISCO, Juniper, Huawei, Ericsson etc.
3. Knowledge of Signalling, Roaming and Voice call flows in 2G/3G/4G/VoLTE domains.
4. Experience in Cloud domain, knowledge will be a major plus.
5. Excellent communication & inter-personal managerial skills, strong customer focus & seamless approach.
6. Timely decision making and risk assessment.

Must have technical / professional qualifications

BE (E&C, Computers). Preferable to have knowledge in Cloud Technology or Cloud Certification (Redhat)..

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership