Manager UX/UI

Croma; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Croma is seeking a design leader to own end-to-end customer journeys in a high-traffic e-commerce environment, from discovery and comparisons to delivery and after-sales.

The role emphasizes personalization, scalable design systems, and collaboration with product and marketing across web and app.

Qualifications

• A strong portfolio in e-commerce or high-traffic consumer platforms.
• Experience managing external agencies SOWs, reviews, approvals, the whole cycle.
• Comfort designing beyond the buy button—post-purchase, service, and lifecycle experiences.
• A track record of building and governing design systems at scale.
• Sharp instincts for checkout, payments, and offer/financing UX.
• The communication chops to liaise between internal teams like Product and Marketing.

Responsibilities

• Own the journey end to end - Design experiences that help people discover, compare, buy, and later seek support.
• Push for sign-in strategies to personalize discovery, offers, and recommendations.
• Make financing and offers feel like a connected story across delivery, warranty, and checkout.
• Build a modular design system that scales from web to app for today and tomorrow.
• Liaise with product and other stakeholders and drive work without micro-management.
• Ensure responsive, accessible omnichannel experiences across screens and channels.

Skills

E-commerce design

Agency management

Checkout UX

Figma

UX strategy

Job description

Role & responsibilities

Own the journey, end to end - Design (and keep improving) the experiences that help people choose confidently discovery, comparisons, buying guides, trade-ins, offers, guided selling and then support them long after purchase, through delivery, warranty, repairs, service requests, and upgrades.

Make personalization real - Push for sign-in strategies people actually want to use, so we can make discovery, offers, and recommendations feel relevant instead of generic.

Treat affordability and fulfilment as design problems, not just features - Financing, trade-in, offers, and payment flexibility should feel like one connected story. Same with delivery express, pickup, standard communicated clearly and early, not buried at checkout.

Build the system, not just the screens - Create a design system that's modular and reusable enough to support what we're building today and whatever we build next including scaling from web to app.

Run the agency relationship - Own the SOW, plan the work, review what comes back, give sharp feedback, and keep things moving without babysitting.

Keep it real for every screen size, every ability, every channel Responsive, accessible, and genuinely omnichannel not retrofitted after the fact.

Preferred candidate profile

• A strong portfolio in e-commerce or high-traffic consumer platforms not just pretty screens, but journeys that convert and retain
• Real experience managing external agencies SOWs, reviews, approvals, the whole cycle
• Comfort designing beyond the buy button” — post-purchase, service, and lifecycle experiences
• A track record of building and governing design systems at scale
• Sharp instincts for checkout, payments, and offer/financing UX
• The communication chops to hold your own with senior stakeholders, liaising between internal team like Product team, Communication team and more.
• Figma fluency (or equivalent)

Bonus points: retail/consumer electronics background, experience with loyalty programs, or exposure to warranty/protection-plan type journeys.