Manager -Technology Operation Support

American Express; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Career development

Flexible working model

Job summary

American Express is seeking a Mgr - Tech Ops Support within the Production Assurance Team to ensure 24x7 availability across infrastructure, applications and networks, handling environment health checks, monitoring operations, and readiness of UAT and Production platforms.

The Customer Journey PME team collaborates with engineering and product partners to align efforts, drive incident response, and continuously improve operational processes while supporting colleagues and customers.

Responsibilities

• Ensure 24x7 system availability across infrastructure, applications and networks.
• Perform environment health checks and monitoring operations.
• Coordinate with engineering and product partners to maintain readiness of UAT and Production platforms.
• Lead rapid incident response and drive continuous improvement of operational processes.

Job description

Job Description:

The Mgr -Tech Ops Support is a critical role within the Production Assurance Team, responsible for ensuring 24x7 system availability, stability, and operational readiness across infrastructure, application, and network environments. The role acts as the first line of defense for environment health checks, monitoring operations, and ensuring seamless readiness across UAT and Production platforms. The Customer Journey PME team is a cross-functional, collaborative and innovative team responsible for partnering with engineering and product partners to ensure alignment between the organizations and contribute to the key strategic efforts. This strategic role ensures uninterrupted service delivery, rapid incident response, and continuous improvement of operational processes, partnering closely with business and technology teams.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requirements