Engineer I

American Express; Chennai; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Career development opportunities

Confidential counseling support

Job summary

Join a dynamic team at an industry leader focused on digital transformation and innovation. In this role, you will harness cutting-edge technologies to develop and maintain automation solutions that enhance customer service across multiple platforms. Your contributions will directly impact the efficiency and effectiveness of our operations, enabling seamless interactions for our customers. With a commitment to your professional growth, this position offers a collaborative environment where you can thrive and make a meaningful difference. Be part of a forward-thinking organization that values creativity and integrity, and let's lead the way together.

Qualifications

• Experience in developing automation solutions using RPA and AI technologies.
• Strong programming skills in Python, Java, and C# are essential.

Responsibilities

• Analyze requirements to support design activities and deliver platform automations.
• Drive process assessments for automation opportunities leveraging AI and ML.

Skills

Python

Java

C#

Robotics Process Automation (RPA)

AI/ML

Data Processing

REST APIs

Agile Development

Prompt Engineering

Education

Bachelor's Degree in Computer Science

Master's Degree in Data Science or related field

Tools

Docker

Kubernetes

AWS

Blue Prism

UiPath

Git

Jenkins

Selenium

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express has embarked on an exciting digital transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative financial products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media platforms, join our transformation team. As a key member in this organization, the programmer will develop, deploy and maintain multiple iterations of automation using capabilities like Robotics Process Automation (RPA), Java, .NET to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals. This role has global scope, working across markets and business units to deliver on the long-term business strategy for GSG (Global Servicing Group).

Tech Stack Requirements:

• Generative AI:
• Programming: Python, TensorFlow, PyTorch, Hugging Face.NLP
• Tools: BERT, GPT (OpenAI API), SpaCy, NLTK.Data: Pandas, NumPy, SQL, NoSQL, data preprocessing.
• Deployment: Docker, Kubernetes, AWS Sagemaker, Google Vertex
• AI.Optimization: Model fine-tuning, quantization, API integration.
• Others: Prompt engineering, ethical AI practices.
• Traditional AI-Based Automation: Programming: Python, Java, C#.
• RPA Tools: Blue Prism, UiPath, Automation Anywhere.
• AI/ML: Scikit-learn, XGBoost, OpenCV (for vision tasks).
• Integration: REST APIs, SOAP, middleware (MuleSoft).
• Data: SQL, ETL tools, structured/unstructured data processing.
• Deployment: CI/CD pipelines, cloud platforms (AWS, Azure, GCP).
• DevOps/MLOps: Git, Jenkins, Docker, Kubernetes.
• Cloud: AWS, Azure, GCP.
• Automation Frameworks: Selenium, Ansible, Apache Airflow.

Responsibilities:

• Analyze requirements/ user stories to appropriately support design activities.
• Deliver platform automations for Amex internal customers.
• Drive process assessments for automation opportunities leveraging intelligent automation like OCR, APIs, cognitive, AI, ML etc.
• Prepare documentation of solution and coding to ensure future maintenance.
• Create reusable knowledge assets for each automation project.
• Design, develop, e2e testing, troubleshoot, debugs, evaluates, modifies and maintain automation solutions.
• Perform enhancement and re-design of implemented automation solution in line with new compliance or process improvements needs.
• Quick learning attitude for adapting to new enterprise tools and cross-leverage functional knowledge in automation processes.
• Drive knowledge sharing session with peers and share best practices for team upskilling.
• Function as a development member of an agile team and helps drive consistent development practices.
• Contribute to discussions about tools, methods and approaches.
• Provide continuous support for ongoing application availability.
• Ensure timely completion and quality of all documentation and deliverables produced by engineering team.
• Configure software and equipment and tests platform specific versions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.