Manager Technical Support After Sales

Mann + Hummel, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bangalore, IN — Mann+HUMMEL is seeking an experienced professional to join our filtration leadership. The role covers research, sales support, and technical service for projects and product initiatives, including tender work and documentation, with collaboration across global teams.

You will engage in process engineering, drawings management, and OPEX/CAPEX considerations while supporting customers through technical and commercial insights. This permanent position is on-site in Bangalore.

Responsibilities

• Research revenue generation ideas (tenders, replacements, service with existing customers).
• Research project-specific details in the project award phase (competition situation).
• Initiate and conduct pilot trials for new applications/new products.
• Compile project-specific technical documentation (e.g. tender documentation).
• Independently create/adapt missing project-specific technical documentation.
• Prepare product-specific documents (case studies, presentations, competitive comparisons).
• Manage and review project-specific drawings.
• Process engineering design and calculation of entire processes for specific projects.
• Calculate and evaluate complete plants with regard to OPEX/CAPEX.
• Support sales in acquiring new customers and maintaining existing ones (technical and sales perspectives).
• Assist product management with turnover/sales overviews.
• Maintain project/Replacement/Troubleshooting lists; follow up on operating data; coordinate customer troubleshooting when needed.
• Provide Tech Service feedback and support in preparing customer documents.

Job description

Bangalore | IN | Other | Experienced | Unlimited

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.

Job Description

Job Description

Main Tasks

Research activities

• Research regarding possible revenue generation (e.g. tenders, competitor replacement, replacement/service with existing customers, etc.)
• Researching project-specific details in the project award phase (e.g. competition situation)
• Initiate and conduct the pilot trials for the new applications / new products.
• Compilation of project-specific technical documentation (e.g. in the course of tenders)
• Independent creation/adaptation of missing project-specific technical documentation
• Preparation of product-specific documents(e.g. case studies, product presentations, competitive comparison, etc.)
• Managing and reviewing project specific drawings
• Process engineering design / calculation of the entire process for specific projects
• Calculation and valuation of complete plants with regard to OPEX/CAPEX

Sales and product management support

• Supporting the sales department in acquiring new customers and maintaining existing customers (by telephone and/or in personal contact with travel activities): Presentation of the products both from a technical point of view and from a sales perspective
• Taking over the sales support of individual customers. Strategic planning of offers based on customer- or project-specific features in coordination with sales and product management
• Support of product management (e.g. preparation of turnover/sales overviews)

Technical Service

• Project / Replacement / Troubleshooting list maintenance
• Independent follow-up of systems already in operation with evaluation of the operating data. In case of conspicuous parameters, contacting the customer and initiating troubleshooting in water and process application
• Report Tech Service relevant customer feedback
• Support in the preparation of customer documents.