Manager Talent Sourcing

AMS; Pune District; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

AMS is seeking a Manager-Client Services in Pune to lead recruitment delivery, manage client relationships, and drive the annual budget for a team of recruiters. The role focuses on achieving quality targets, staff engagement, succession planning and leadership development, with regular reporting to senior leaders.

You will oversee performance against SLAs/KPIs, optimize resource allocation, and ensure compliance with relevant legislation while guiding continual improvement initiatives within

Qualifications

• Experience leading recruitment delivery teams.
• Strong stakeholder management and client relationship skills.
• Budgeting, forecasting, and cost control within service delivery.
• Knowledge of local recruitment practices and compliance.
• Ability to analyse data to influence strategy and decisions.
• Excel proficiency and data reporting expertise.

Responsibilities

• Lead and develop the recruitment delivery team to meet SLAs and KPIs.
• Build and maintain influential client relationships and recruitment plans.
• Manage budget, profitability and contract compliance for the account.
• Ensure data integrity in ATS/CRM systems and routine reporting.

Skills

Leadership

Client management

Line management

Budget management

Recruitment strategy

Stakeholder management

Data analysis

Performance management

Excel skills

Contract compliance

Change management

Remote team leadership

Tools

Workday ATS/HRIS

Job description

Manager-Client Services

The Manager will be responsible for the recruitment delivery, relationship management and annual budget of a team of X recruiters within a (large complex) client solution. They will support the Senior Manager/ Senior Manager Account Lead/ COD in driving the achievement of the business areas commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.

The Manager will spend approximately X% of their time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing. They will role model the AMS behaviours, drive succession planning and team/leadership development.

They will report to the Senior Manager/ Senior Manager Account Lead/COD.

Leadership

• X% of direct reports' development plans are uploaded to Workday by Q2.
• X% compliance against client SLAs / KPIs where applicable and measurable for the client
• X% voluntary attrition among direct reports (target may vary based on local nuances)
• X% retention of HIPOs within AMS
• Achieve X% improvement in eNPS/EVM or equivalent engagement metric.

Client

• Achieving X% improvement in Client NPS
• Achieve targeted year-on-year improvement in Candidate NPS

Operations, Compliance and Finance

• Profitability targets met (budgeted contribution and margin); any variances anticipated and signalled; costs fully managed (within control)
• X liabilities for failed SLAs/ KPIs
• Accountable for ensuring X% compliance with all relevant legislation
• Accountable for ensuring X% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual

Continuous Improvement

• Present >X continuous improvement opportunities per quarter/ year

Key Responsibilities

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the accounts commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

• Determine and manage optimal resource allocation to support the talent strategy of the business area
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
• Custodian of the clients Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
• Work closely with the Performance Management CoE to monitor the teams Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
• Ensure team’s compliance with the AMS Risk Management Framework and Account governance framework, including the identification and management of risk
• Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements)

Continuous Improvement

• Support implementation of Continuous improvement plan in collaboration with Performance Management CoE
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account

Critical Knowledge, Skills and Experience

• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
• Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
• Experience managing a small team, demonstrable ability to manage, coach and develop direct reports
• Thorough understanding legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
• Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change
• Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
• Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment

Desirable Knowledge, Skills and Experience

• Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams
• Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
• Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls
• Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
• Experience in the use of recruitment technology and recruitment databases
• Strong Excel skills
• Language skills