Manager, Subject Matter Expert

HSBC; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

HSBC is seeking an experienced professional to join our Market Security Services Data Operations team in Bengaluru as a Manager, Subject Matter Expert. You will oversee data operations, ensure timely and accurate processing of customer instructions, and drive improvements in workflow efficiency.

The role requires flexibility for night shifts/rotation shifts and a strong focus on control and compliance. Graduate in Commerce or Finance is preferred.

Qualifications

• Graduate in Commerce, Finance or equivalent.
• Experience with fixed income, equities, derivatives and FX products.
• Proficient in MS Office and data analysis.

Responsibilities

• Ensure all work is delivered within agreed timeframes and meets the required high-quality standard.
• Deliver a high-quality customer driven service providing accurate, timely and professional outputs.
• Process customer instructions accurately to achieve quality targets.
• Proactively suggest and design improvements in process workflows.
• Identify and escalate common errors/irregular transactions promptly.
• Understand and comply with Group policies, procedures and manuals.
• Maintain HSBC internal control standards and address audit points promptly.
• Respond quickly to urgent work demands and be flexible with work timings.

Skills

English fluency

MS Office

Fixed Income

Derivatives

Bloomberg data feed

Refinitiv data feed

Attention to detail

Flexible hours

Education

Commerce/Finance degree

Tools

Refinitiv

Bloomberg

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in theroleof Manager, Subject Matter Expert

Purpose of the role

• Market Security Services Data Operations is a shared service organization created in 2010 with HTSO which provides Pricing information across entities within HSBC Group. The process is in Bangalore, Manila and Mexico. We cater services to 2 main businesses, namely Global Markets and Securities Services. Our clients are spread across Globe covering APAC, EMEA, MENA and Americas.

In this role, you will:

• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard
• To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
• To pro-actively suggest and design improvements in process workflows. To ensure that common errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes
• To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations. To respond quickly to urgent work demands and be flexible with work timings.

To be successful you will:

• Fluent in English – spoken and written
• Proficient in MS Office, including Excel, Access and PowerPoint
• Knowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market products
• Experience with vendor systems – Refinitiv & Bloomberg data feed
• Excellent attention to detail
• Work on own initiative
• Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)
• Should be able to work flexible hours (Night Shift/Rotation Shift) (E)

Graduate in Commerce, Finance or Equivalent

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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