Manager - Special Projects

Air India Ltd.; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Air India Ltd. in Gurugram seeks a Manager to support transformation initiatives and operational improvements across Commercial functions. You will assist in identifying improvement areas, formulating actionable plans, and driving implementation to enhance revenue generation.

The role emphasizes data-driven business cases, stake holder coordination, and CXO-level reporting to enable strategy execution.

Qualifications

• Bachelor’s/Master’s degree in business administration, management, strategy, or related field.
• 1+ year of experience in project management, strategy development, or transformation.
• 3+ years in strategic planning/transformation within aviation or a similar sector.

Responsibilities

• Support transformation projects: market analysis, planning, executive sponsorship, and implementation.
• Monitor KPIs, risks, and dependencies; propose corrective actions.
• Coordinate with stakeholders to drive operational excellence and adoption of best practices.
• Develop CXO-facing content, reports, and strategic insights for governance reviews.
• Maintain project documentation and ensure compliance with standards.
• Contribute to ideation and adoption of industry best practices.

Skills

Strategic collaboration

Problem-solving

Analytical skills

Project management

Business acumen

Financial analysis

Stakeholder management

Communication skills

Education

Bachelor’s/Master’s in business administration or strategy

Job description

Grade: Manager

Function: Commercial

Location: Gurugram

Reports to: Chief Manager - Transformation & Strategy

Job Purpose

Support the execution and implementation of strategic initiatives designed to drive operational excellence and transform the airline's services and business models. This role focuses on assisting in the identification of improvement areas, contributing to the formulation of actionable plans, and helping to manage their implementation to enhance revenue generation.

Key Accountabilities

Transformation Projects

• Market & Competitive Analysis: Conduct research on market trends, customer preferences, and competitor activity to support strategic decision-making and transformation initiatives.
• Project Planning Support: Assist in developing project plans, including key initiatives, milestones, timelines, resources, and analytical support for commercial strategy execution.
• Executive Sponsorship: Prepare data-driven business cases to communicate project value and secure leadership buy-in.
• Implementation Support: Drive execution of approved projects in partnership with functional teams to ensure timely delivery and desired outcomes.
• Stakeholder Coordination: Work with internal stakeholders to prioritize and execute transformation initiatives aligned with organizational objectives.
• Project Monitoring: Track project progress, KPIs, risks, and dependencies, and recommend corrective actions where required.

Operational Improvement

• Operational Excellence: Support initiatives aimed at improving efficiency, optimizing processes, and driving adoption of best practices.
• Stakeholder Management: Build and maintain relationships with key internal and external stakeholders to ensure alignment and support for strategic initiatives.
• Performance Analysis: Review performance metrics and KPIs across Commercial functions to identify opportunities for continuous improvement.

PMO Governance

• Strategic Cadence Management: Act as a liaison between Strategy & Transformation leadership and functional teams, consolidating updates on key initiatives for CXO reviews.
• Content Development: Collaborate across functions to develop impactful CXO review content, including KPIs, achievements, priorities, and strategic plans.
• Communication & Reporting: Prepare and share project updates, progress reports, and strategic insights with relevant stakeholders.
• Documentation & Compliance: Maintain accurate project documentation and ensure adherence to organizational standards and compliance requirements.
• Innovation & Best Practices: Contribute to ideation and innovation initiatives, while tracking industry trends and best practices to provide actionable insights.

Additional Responsibilities

Undertake any other responsibilities assigned from time to time as standalone projects or ongoing work, with responsibilities appropriately aligned and agreed upon between the incumbent, reporting manager, and HR.

Skills Required for the role

• Strategic team collaboration and execution
• Problem-Solving Skills
• Analytical Skills
• Project Management
• Business Acumen
• Financial Analysis & Modelling
• Stakeholder Management
• Communication Skills

Educational and Experience Requirements

• Minimum Education Requirement : Bachelor’s/Master’s degree in business administration, management, strategy, or a related field.
• Minimum Requirement : 1+ years of relevant experience in project management, strategy development, or transformation roles.

Desired Experience : 3+ years of relevant experience in strategic planning, transformation, or related roles within the aviation industry or a comparable sector.