Manager - Soft Services

Cushman & Wakefield; India; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Cushman & Wakefield is seeking a Manager - Soft Services to lead facility operations across housekeeping, maintenance, and security. You will orchestrate day-to-day activities, drive vendor contracts, and manage budgets while ensuring safety and regulatory compliance.

The role emphasizes space planning, KPI reporting, and continuous improvement to optimize occupancies and service quality. Strong leadership and communication are essential for success in a global real estate services firm.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, or related field.
• 8-10 years of experience in facility management with leadership responsibilities.
• Strong knowledge of building systems, compliance standards, and vendor management.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in facility management software and MS Office tools.

Responsibilities

• Facility Operations Management: Supervise day-to-day facility activities including housekeeping, maintenance, and security services.
• Vendor & Budget Management: Negotiate contracts, manage vendor performance, and control facility-related expenses.
• Compliance & Safety: Ensure adherence to health, safety, and environmental regulations as well as company standards.
• Space Planning & Optimization: Oversee workspace allocation, seating plans, and support occupancy planning initiatives.
• Reporting & Process Improvement: Prepare facility performance reports, analyze KPIs, and implement efficiency improvements.

Skills

Communication

Negotiation

Problem-solving

Leadership

Education

Bachelors FM/Engineering

Tools

MS Office

Facility management software

Job description

Job Title

Manager - Soft Services

Job Description Summary

Job Description

About the Role:

• Facility Operations Management: Supervise day-to-day facility activities including housekeeping, maintenance, and security services.
• Vendor & Budget Management: Negotiate contracts, manage vendor performance, and control facility-related expenses.
• Compliance & Safety: Ensure adherence to health, safety, and environmental regulations as well as company standards.
• Space Planning & Optimization: Oversee workspace allocation, seating plans, and support occupancy planning initiatives.
• Reporting & Process Improvement: Prepare facility performance reports, analyze KPIs, and implement efficiency improvements.

About You:

• Bachelor's degree in Facilities Management, Engineering, or related field (MBA preferred).
• 8-10 years of experience in facility management with leadership responsibilities.
• Strong knowledge of building systems, compliance standards, and vendor management.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in facility management software and MS Office tools.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

INCO: "Cushman & Wakefield"