Manager, Sales Operations

GLG; Gurugram District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

GLG in Gurugram is seeking a Manager, Sales Operations to lead the local Sales Operations team and support global sales functions. You will oversee end-to-end workflow, ensure policy compliance, and grow a high-performing team.

The role requires a strong background in sales operations, CRM systems (Salesforce), contract management, and cross-functional collaboration with Finance, Business Development, and Legal.

Qualifications

• Bachelor's degree in Business, Commerce, Finance, or related field.
• 6+ years of relevant experience, with at least 2 years in a people management or team lead capacity.
• Demonstrated ability to manage and develop a team in a fast-paced, high-volume environment.
• Strong experience with Salesforce CRM, including contract management, account management, and opportunity tracking; Salesforce Administrator certification is a plus.
• Experience working in a global organization or global capability center preferred.
• Must be highly organized and detail-oriented with the ability to manage multiple priorities simultaneously.
• Customer-service oriented with excellent communication skills and the ability to build effective cross-functional working relationships.
• Proficiency in Microsoft Excel and the broader Microsoft Office suite.

Responsibilities

• Oversee the day-to-day sales operations process, including Quote configuration, subscription setup, account and opportunity management, and invoicing support within Salesforce.
• Directly manage and develop the Sales Operations Associates, setting clear performance objectives, conducting regular reviews, and providing ongoing coaching.
• Ensure timely and accurate processing of Quote configurations, contracts and opportunity updates in Salesforce.
• Serve as the primary escalation point for inbound requests from account managers and business development professionals regarding contracts, renewals, and invoicing.
• Maintain accurate Salesforce records to support Accounting's review of strategic projects, including delivery evidence and internal approvals.
• Collaborate with cross-functional teams including Revenue, Accounts Receivable, Legal, and Business Development to resolve operational issues and deliver exceptional service to internal stakeholders.

Skills

Salesforce CRM

Contract management

Account management

Opportunity tracking

Excel

Leadership

Data analytics

Cross-functional collaboration

Education

Bachelor's degree in Business, Commerce, Finance, or related field

Tools

Salesforce Administrator certification

Job description

Role: Manager, Sales Operations

Reports To: Senior Manager, Sales Operations

Business Unit: Finance, Accounting

Work Location: Gurugram with a minimum of 3 days per week work from office

Shift Timing: 3:30 PM IST to 12:30 AM IST

Job Summary

The Manager, Sales Operations will lead the Sales Operations team in Gurugram and will support global sales operations functions. This role involves overseeing the end-to-end sales operations workflow, ensuring accuracy and compliance with internal policies, and managing team members. The ideal candidate is an enthusiastic leader and self-starter with a strong background in sales operations, CRM systems, and contract management. This role requires excellent leadership skills, a focus on continuous improvement, and the ability to work cross-functionally with Business Development, Finance, and other global teams. The Manager, Sales Operations is responsible for building a high-performing team that embodies the philosophies of our Company culture.

Key Responsibilities Includes But Not Limited To

General

• Oversee the day-to-day sales operations process, including Quote configuration, subscription setup, account and opportunity management, and invoicing support within Salesforce.
• Directly manage and develop the Sales Operations Associates, setting clear performance objectives, conducting regular reviews, and providing ongoing coaching.
• Ensure timely and accurate processing of Quote configurations, contracts and opportunity updates in Salesforce.
• Serve as the primary escalation point for inbound requests from account managers and business development professionals regarding contracts, renewals, and invoicing.
• Maintain accurate Salesforce records to support Accounting's review of strategic projects, including delivery evidence and internal approvals.
• Collaborate with cross-functional teams including Revenue, Accounts Receivable, Legal, and Business Development to resolve operational issues and deliver exceptional service to internal stakeholders.

Controls & Compliance

• Support compliance with key internal controls related to the sales operations process and owned systems.
• Continuously evaluate internal controls in light of changing systems and processes, and work with leadership to identify and implement necessary control changes.
• Ensure team adherence to GLG's compliance framework and ethical standards in all client and internal interactions.

Process Improvement

• Identify and drive improvement opportunities across the sales operations workflow, with a focus on simplification, standardization, and optimization — especially reducing manual, Excel-based activities.
• Lead and support change management initiatives in collaboration with CRM and other key stakeholders related to system transitions.
• Champion the adoption of best practices in Salesforce usage and data hygiene across the team.
• Assist in the implementation of ongoing process improvement initiatives and represent Sales Operations in cross-functional projects.

Reporting & Analytics

• Prepare and deliver regular operational reports and dashboards in Sales Force to track and manage day to day performance of the sales operations team.
• Support data integrity reviews and provide operational insights that inform business decisions.

Other

• Collaborate with inter- and intra-departmental teams where required and appropriate.
• Strengthen and maintain relationships with both internal and external stakeholders, including Business Development and Finance partners.
• Prepare reports and analyses and participate in other projects as needed.

Position Requirements

• Bachelor's degree in Business, Commerce, Finance, or a related field; 6+ years of relevant experience, with at least 2 years in a people management or team lead capacity.
• Demonstrated ability to manage and develop a team in a fast-paced, high-volume environment.
• Strong experience with Salesforce CRM, including contract management, account management, and opportunity tracking; Salesforce Administrator certification is a plus.
• Experience working in a global organization or global capability center preferred.
• Must be highly organized and detail-oriented with the ability to manage multiple priorities simultaneously.
• Customer-service oriented with excellent communication skills and the ability to build effective cross-functional working relationships.
• Proficiency in Microsoft Excel and the broader Microsoft Office suite.
• Knowledge of billing and invoicing workflows, and experience partnering with Finance or Accounting teams, is strongly preferred.
• Attention to detail and strong problem-solving ability.
• Ability to work under pressure and within tight deadlines.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.