Associate, Sales Operations

GLG; Gurugram District; Hybrid; INR 350,000 - 500,000; Full time

Job summary

GLG in Gurugram is seeking a Sales Operations Associate to support contract processing and system transitions. You will collaborate with the Business Development team and cross‑functional partners to ensure accurate contract setups in Salesforce and timely activations of new accounts.

The role emphasizes meticulous data entry, efficient handling of inquiries about contracts, renewals, and invoicing, and maintaining clean Salesforce records to aid accounting reviews.

Qualifications

• 2+ years of relevant experience.
• Graduation in commerce or accounting.
• Must be highly organized and detail oriented with the ability to manage multiple tasks at one time; this role is very hands on and requires someone who will "roll up their sleeves".
• Must be customer-service oriented with excellent communications skills and the ability to develop effective working relationships across the Company’s operations.
• Experience with Salesforce and Microsoft Excel a plus.

Responsibilities

• Review and validate contract setups in Salesforce to ensure smooth system transitions.
• Support Salesforce account management, including activating new accounts and updating opportunity statuses.
• Respond to inbound requests from account managers and business development professionals regarding contracts, renewals, and invoicing.
• Set up contracts in Salesforce once completed and signed.
• Maintain accurate Salesforce records to support Accounting’s review of strategic projects (e.g., delivery evidence, internal approvals).
• Partner with the Billing Analyst to ensure purchase orders are received from clients requiring them.
• Assist with managing GLG Library access for client users.

Skills

Salesforce

Microsoft Excel

Customer-service oriented

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree in commerce or accounting

Tools

Salesforce

Microsoft Excel

Job description

Sales Operations Associate

Reports To: Senior Manager, Sales Operations

Business Unit: Finance, Accounting

Work Location: Gurugram with a minimum of 3 days per week’s work from office

Shift Timing: 3:30 PM IST to 12:30 AM IST

Position Summary

GLG is seeking a dynamic and self‑motivated Associate to join our Sales Operations team. This role is ideal for someone who is detail‑oriented, customer‑service focused, and thrives in a fast‑paced environment. You will play a critical part in supporting the operational aspects of our contracting process as the company transitions from one BRRP system to another.

As a Sales Operations Associate, you will partner closely with the Business Development team and collaborate across multiple departments worldwide. Your work will directly impact the success of our sales operations, helping to streamline processes, reduce errors, and deliver exceptional service to internal stakeholders and clients.

Position Responsibilities Include (but Are Not Limited To)

• Review and validate contract setups in Salesforce to ensure smooth system transitions.
• Support Salesforce account management, including activating new accounts and updating opportunity statuses.
• Respond to inbound requests from account managers and business development professionals regarding contracts, renewals, and invoicing.
• Set up contracts in Salesforce once completed and signed.
• Maintain accurate Salesforce records to support Accounting’s review of strategic projects (e.g., delivery evidence, internal approvals).
• Partner with the Billing Analyst to ensure purchase orders are received from clients requiring them.
• Assist with managing GLG Library access for client users.

Position Requirement

• 2+ years of relevant experience.
• Graduation in commerce or accounting.
• Must be highly organized and detail oriented with the ability to manage multiple tasks at one time; this role is very hands on and requires someone who will "roll up their sleeves".
• Must be customer-service oriented with excellent communications skills and the ability to develop effective working relationships across the Company’s operations.
• Experience with Salesforce and Microsoft Excel a plus.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s, with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.