Manager -Retail Store Operations

Vodafone Idea Limited; Dehradun; On-site; INR 250,000 - 500,000; Full time

Job summary

Vodafone Idea Limited in Dehradun seeks a Store Manager to run a company-owned store, focusing on profitability, customer service, and flawless store operations.

You will lead a small team, drive sales across Voice, Data, devices, and value-added services, ensure stock availability, on-time promotions, and adherence to processes while delivering delightful customer experiences.

Qualifications

• Minimum graduation is required.
• Experience in retail store management is preferred.
• Ability to lead and develop a small retail team.

Responsibilities

• Achieve sales targets for all products at VodafoneIdea store.
• Deliver revenue targets and increase revenue per footfall.
• Achieve profitability targets and minimize losses due to pilferage/shrinkage.
• Manage customer churn and ensure satisfaction for walk-in customers.
• Ensure store processes, documentation, and stock availability.
• Execute marketing, branding and in-store promotions.

Skills

Store Management

Team Management

Education

Graduation Must

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

To manage the profitability of the company owned store

Key Result Areas / Accountabilities

Sales

• Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store
• Ensure and monitor quality of acquisition through the store

Revenue

• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers purchase decisions

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management
• Team Management

Must Have Technical / Professional Qualifications

• Graduation Must

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership