Manager - Quality & Standards

Zoho; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

The National Skill Development Corporation (NSDC) invites a qualified professional to lead quality assurance, governance, and compliance across skill development programmes. You will design and implement QA frameworks, SOPs, and performance benchmarks, and monitor outcomes across training providers and partners.

With 6–10 years of experience in quality assurance, programme management, or audits, you will collaborate with MEL, Audit, and policy teams to ensure programme integrity and continuous

Qualifications

• Postgraduate degree in management, quality management, education, public policy, development studies, or a related discipline.
• 6–10 years of experience in quality assurance, programme management, compliance, audits, skilling, or large-scale development programmes.
• Strong understanding of quality management systems, process improvement, compliance frameworks, SOP development, and operational audits.
• Experience working with government programmes, skill development initiatives, accreditation, assessment, monitoring, or implementation quality frameworks.

Responsibilities

• Develop and implement quality assurance frameworks, SOPs, programme standards, and operational guidelines across SOF.
• Establish quality benchmarks for enrolment, training, certification, placement, and retention outcomes.
• Ensure alignment with SOF, PMKVY, and applicable policy and operational requirements.
• Conduct periodic quality reviews, process assessments, and compliance checks across Training Providers and programme partners.
• Monitor adherence to programme standards, contractual obligations, and implementation guidelines.
• Identify quality gaps, implementation risks, and non-compliance issues, and drive corrective actions.
• Review data quality, reporting accuracy, and supporting documentation for programme outcomes.
• Coordinate with MEL, Technology, and Audit teams to strengthen verification and assurance processes.
• Drive continuous improvement initiatives to enhance programme effectiveness and outcome achievement.

Skills

Quality management

Process improvement

SOP development

Operational audits

Education

Postgraduate degree in Management/Quality/Public Policy

Job description

At the National Skill Development Corporation (NSDC), we are dedicated to empowering India's youth through comprehensive skill development. Established on July 31, 2008, as a not-for-profit public limited company under section 25 of the Companies Act, 1956 (now corresponding to section 8 of the Companies Act, 2013), we operate as a unique Public Private Partnership (PPP) model under the Ministry of Skill Development & Entrepreneurship (MSDE). Our collaborative structure, with 49% of the share capital held by the government and 51% by the private sector, enables us to be the principal architects of India's skill ecosystem.

We actively support enterprises, start-ups, and organizations by providing funding support, concessional loans, and other innovative financial products. Our mission is to enhance, support, and coordinate private sector initiatives in vocational training, ensuring that financial barriers do not hinder skill development. As the strategic implementation and knowledge partner of the Skill India Mission, we focus on creating efficient training initiatives that open up a world of opportunities in futuristic skills for the potential workforce.

Through strategic partnerships and innovative models, we aim to build a robust skill ecosystem that not only meets current industry demands but also anticipates future trends, empowering India's youth to contribute significantly to the nation’s growth and development.

Job Description

Quality Assurance &Standards

• Developand implement quality assurance frameworks, SOPs, programme standards,and operational guidelines across SOF.
• Establishquality benchmarks for enrolment, training, certification, placement,and retention outcomes.
• Ensurealignment with SOF, PMKVY, and applicable policy and operationalrequirements.

Quality Monitoring &Compliance

• Conductperiodic quality reviews, process assessments, and compliance checks across Training Providers and programme partners.
• Monitoradherence to programme standards, contractual obligations, and implementationguidelines.
• Identifyquality gaps, implementation risks, and non-compliance issues, and drivecorrective actions.

Data Quality & OutcomesIntegrity

• Reviewdata quality, reporting accuracy, and supporting documentation for programmeoutcomes.
• Establishcontrols to ensure credibility, consistency, and integrity of outcome-relateddata.
• Coordinatewith MEL, Technology, and Audit teams to strengthen verification and assurance processes.

Continuous Improvement &Capacity Building

• Identifyand promote best practices, lessons learned, and process improvements acrossthe programme ecosystem.
• SupportTraining Providers through quality guidance, reviews, and capacity-buildinginterventions.
• Drivecontinuous improvement initiatives to enhance programme effectiveness andoutcome achievement.

Governance, Audit & RiskManagement

• Supportaudit readiness and quality assurance reviews across programme operations.
• Monitorquality-related risks and recommend mitigation measures to programmeleadership.
• Preparequality dashboards, compliance reports, and management updates for governancecommittees and stakeholders.

Requirements

• Postgraduatedegree in Management, Quality Management, Education, Public Policy, DevelopmentStudies, or a related discipline.
• 6–10years of experience in quality assurance, programme management, compliance,audit, skilling, education, livelihoods, or large-scale development programmes.
• Strongunderstanding of quality management systems, process improvement, complianceframeworks, SOP development, and operational audits
• Experienceworking with government programmes, skill development initiatives,accreditation, assessment, monitoring, or implementation quality frameworks.
• Abilityto analyse programme performance, identify implementation gaps, develop qualityscorecards, and prepare management reports.
• Exposure to outcome-basedfinancing programmes, quality assurance systems, monitoring frameworks, orlarge-scale skilling programmes will be an advantage.