Manager - Quality Excellence

EXL Talent Acquisition Team; Uttar Pradesh; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a Compliance Lead to drive governance across functions and processes, coordinating review planning, risk assessment, and reporting.

The role ensures quality of SOPs, policies, and process documentation, supports internal and external audits, and translates complex requirements into practical controls, ensuring gaps are closed efficiently.

Responsibilities

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.
• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.
• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
• Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.
• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.
• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.
• Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.
• Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.
• Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.
• Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.
• Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.
• Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.

Job description

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.

• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.

• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.

• Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.

• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.

• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.

• Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.

• Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.

• Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.

• Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.

• Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.

• Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.