Manager - Quality Excellence

Ex; Uttar Pradesh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ex is seeking a senior compliance professional to lead governance across functions in India. The role focuses on planning reviews, risk assessment, and reporting to ensure adherence to quality and regulatory standards.

You will drive improvement in controls, documentation, and evidence management while coordinating internal and external audits. The position emphasizes ownership of policy reviews, escalation of risks, and proactive governance actions to senior leadership for sustained compliance

Responsibilities

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.
• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.
• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
• Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.
• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.
• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.
• Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.
• Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.
• Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.
• Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.
• Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.
• Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.

Job description

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.

• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.

• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.

• Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.

• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.

• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.

• Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.

• Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.

• Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.

• Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.

• Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.

• Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.