Manager – Program Setup and Maintenance (Commercial Cards and Spring)

Citi; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Citi in Chennai, India, seeks a seasoned operations professional to join the Global Lead of Commercial Cards & Merchant Acquiring program setup and maintenance. The role focuses on driving operational efficiency and maintaining a robust risk management framework across cluster and global stakeholders.

You will lead strategic initiatives, manage client-facing engagements when needed, and oversee controls including MCA, KPIs, KRIs, and TATs.

Qualifications

• Bachelor's degree required with strong background in cards operations.
• Hands-on expertise in Card and Merchant Program Setup, Application and Maintenance.
• Experience with KYC procedures and end-to-end cards lifecycle.
• Proven ability to drive change and improve client experience and efficiency.
• Excellent analytical, detail-oriented, and communication skills.

Responsibilities

• Lead and manage key operational projects with global stakeholders.
• Represent the business in client-facing engagements when required.
• Conduct the Manager's Control Assessment (MCA) per policies.
• Establish KPIs, KRIs, and Turnaround Times to monitor performance.
• Oversee vendor management and share best practices.
• Champion process improvements and cross-timezone collaboration.
• Safeguard the firm's reputation by ensuring compliance.
• Manage activities of the function.

Skills

Cards operations

KYC procedures

End-to-end card lifecycle

Transformation initiatives

Stakeholder collaboration

Education

Bachelor's degree

Job description

We are seeking a professional to join our team in Chennai, India, reporting to the Global Lead of Commercial Cards & Merchant Acquiring (Spring) Program Setup & Maintenance. The primary responsibilities for this position include driving operational efficiency within the team and ensuring a robust risk management framework. This role requires strong commercial awareness and involves close collaboration with stakeholders at both the cluster and global levels to support our diverse operational landscape.

Responsibilities

• Lead and manage key operational projects and strategic initiatives, collaborating closely with global stakeholders to achieve industry-leading performance metrics, enhance efficiency, and deliver best-in-class service standards.
• Serve as a key representative of the business and Citibank in client-facing engagements as required, upholding the professional standards of the firm.
• Conduct the Manager's Control Assessment (MCA) for all related functions, ensuring strict adherence to established control frameworks and policies.
• Establish and maintain effective performance metrics, including Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Turnaround Times (TATs), to rigorously monitor operational performance and proactively resolve any identified issues or gaps.
• Oversee vendor management activities to drive operational efficiency, align processes with internal controls, and facilitate the sharing of best practices.
• Champion continuous process and operational improvements, fostering a culture of innovation and enhancement that contributes to the business's long-term success.
• Cultivate and maintain strong, collaborative relationships with colleagues, senior management, internal teams, external clients, and key stakeholders.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets by driving compliance with all applicable laws, rules, and regulations. This includes adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with full transparency.
• Manage the activities associated with the function.

Ideal Candidate should have the following education/experience/skillsets

• Bachelor's/University degree
• Strong background in cards operations
• Demonstrated, in-depth, and hands-on expertise in Card and Merchant Program Setup, Application and Maintenance Processing, Know Your Customer (KYC) procedures
• Comprehensive understanding of the end-to-end Cards product life cycle
• Proven track record of successfully driving change including transformation initiatives that enhance client experience and operational efficiency
• In depth experience in creating and implementing processes that lead to measurable improvements in business performance
• Exceptional analytical abilities, coupled with a meticulous attention to detail and effective communication skills that are critical for success
• Ability to work flexibly and effectively with teams across different time zones

The following experience/knowledge is a PLUS

• Merchant Acquiring and Issuing Business
• Multi-currency Processing and FX
• ECS+ system
• 10 years Management Experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Transaction Services

Job Family

Cash Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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