Manager - Program Management, College Operations

IIDE Education Private Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IIDE Education Private Limited seeks a Manager – Program Management, College Operations, to lead portfolio performance across partner colleges and IIDE Andheri Campus. You will drive academics, examinations, student success, and placements enablement while upholding brand standards and operational excellence.

You will manage on-ground teams, collaborate with cross-functional stakeholders, and shape institutional partnerships to deliver scalable outcomes in a fast-growing EdTech environment.

Qualifications

• 5-10 years of experience in education operations, academic programs, student success, or related domains.
• Proven experience managing multiple colleges, campuses, or large-scale education programs.
• Strong people leadership experience with ownership of outcomes.
• Strong stakeholder management skills with experience engaging senior institutional stakeholders.
• Data-driven mindset with strong analytical, communication, and problem-solving abilities.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.
• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Use portfolio-level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.
• Ensure consistency in program standards, student experience, and brand representation across colleges.
• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
• Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
• Define performance expectations, role ownership, and growth pathways.
• Conduct regular performance reviews, feedback conversations, and capability-building discussions.
• Identify skill gaps and drive targeted training, coaching, or role realignment.
• Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
• Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.
• Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.
• Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
• Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.
• Identify opportunities for portfolio expansion, new batches, and program growth.
• Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

Skills

Education operations

People leadership

Stakeholder management

Data-driven

Analytical mindset

Cross-functional collaboration

Problem solving

Strategic thinking

Job description

Manager - Program Management, College Operations

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)

Working Days: Monday to Friday - 5 days working

Work Mode: 100% On-site

Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE: IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands‑on training, real‑world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Manager – College Operations & Student Success at Mumbai, you will play a pivotal role in driving operational excellence, academic outcomes, and student success across a portfolio of designated partner colleges. This leadership role involves overseeing portfolio performance, managing cross‑functional coordination, strengthening institutional partnerships, and ensuring seamless academic and operational delivery while maintaining high standards of student experience and brand representation. You will lead and develop on‑ground teams, collaborate with internal stakeholders, and drive measurable impact across academic quality, examinations, placements support, and portfolio growth.

What You’ll Do:

• Own end‑to‑end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.
• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Use portfolio‑level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.
• Ensure consistency in program standards, student experience, and brand representation across colleges.
• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

Leadership, Talent Strategy & Accountability:

• Lead, coach, and develop on‑ground college teams with clear accountability for outcomes.
• Define performance expectations, role ownership, and growth pathways.
• Conduct regular performance reviews, feedback conversations, and capability‑building discussions.
• Identify skill gaps and drive targeted training, coaching, or role realignment.
• Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
• Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.
• Own senior‑level relationships with Principals, HODs, Deans, and administrative leadership.
• Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
• Represent IIDE in high‑stakes discussions, ensuring trust, accountability, and long‑term alignment.
• Identify opportunities for portfolio expansion, new batches, and program growth.
• Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

Academic Quality, Examinations & Student Success:

• Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.
• Own examination readiness and outcome governance, ensuring timely planning, coordination, compliance, and smooth execution.
• Review academic, examination, and student success data to identify quality risks and preparedness gaps.
• Ensure timely interventions for at‑risk students, batches, or colleges.
• Champion a strong student success culture through engagement, industry exposure, and community initiatives.

Placements Enablement & Outcome Support:

• Partner with central placements and career services teams to support placement readiness across colleges.
• Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.
• Track and review placement‑related metrics at a portfolio level including readiness, participation, and outcomes.
• Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
• Act as the college‑facing escalation and governance owner for placement‑related challenges.

Additional Duties:

• Drive operational excellence and continuous improvement initiatives across partner college operations.
• Ensure alignment between internal teams and partner colleges for seamless program execution and student success.
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• 5-10 years of experience in education operations, academic programs, student success, or related domains.
• Proven experience managing multiple colleges, campuses, or large‑scale education programs.
• Strong people leadership experience with demonstrated ownership of outcomes.
• Strong stakeholder management skills with experience engaging senior institutional stakeholders.
• Data‑driven mindset with strong analytical, communication, and problem‑solving abilities.
• Ability to balance strategic thinking with hands‑on execution.

Should Have:

• Experience driving operational excellence, SOP implementation, and scalable education processes.
• Exposure to academic governance, examinations management, student engagement, and placement enablement.
• Ability to manage complex stakeholder conversations and navigate institutional partnerships effectively.
• Strong cross‑functional collaboration skills across admissions, academics, marketing, and placements teams.

Nice to Have:

• Experience working in high‑growth education environments or EdTech ecosystems.
• Based in Mumbai or open to frequent travel across partner college locations.

Why Join IIDE?

• Work with one of India’s fastest‑growing digital education brands.
• Lead high‑impact partnerships across reputed colleges and institutions.
• Drive meaningful student success and academic outcomes at scale.
• Collaborate with cross‑functional teams in a high‑growth, dynamic environment.
• Opportunity to shape institutional excellence and portfolio growth.

Who You’ll Thrive As

You’re someone who:

• Takes ownership and thrives in outcome‑driven environments.
• Is highly structured, analytical, and operationally strong.
• Builds trusted relationships with senior stakeholders and institutional leaders.
• Enjoys mentoring teams and driving accountability.
• Can seamlessly switch between strategic thinking and hands‑on execution.
• Is passionate about education, student success, and building scalable impact.