Associate - Program Management, College Operations

IIDE Education Private Limited; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

IIDE Education Private Limited is seeking an Associate for Program Management in College Operations and Student Success. You will coordinate day-to-day academic delivery with partner colleges and support student outcomes, faculty, and college stakeholders.

This hands-on role emphasizes coordination, communication, and on-site execution. Based at designated partner colleges and IIDE Andheri campus, you will ensure classroom readiness, LMS access, and timely responses to student queries, while

Qualifications

• MBA/PGDM or final-year student applying for operations roles.
• 1–3 years in academic operations, student success, or coordination.
• Excellent communication and follow-up skills.
• Proficient with Google Workspace and reporting basics.

Responsibilities

• Represent IIDE at partner colleges and coordinate with faculty and teams.
• Ensure classrooms, LMS, Zoom, Wi‑Fi, and tools run smoothly.
• Primary contact for academic/program queries with 24-hour TAT.
• Monitor attendance, assignments, exams, and fee collection.
• Identify at-risk students and implement retention interventions.
• Support admissions, onboarding of partner colleges, and CRM data.

Skills

Strong communication

Coordination

Follow-up skills

Google Workspace

Reporting tools

Education

MBA/PGDM

Job description

Associate - Program Management, College Operations

Associate - College Operations & Student Success

Work Timings: 7:00 AM – 4:00 PM (flexible shift when working from Andheri) Work Days: Monday to Friday (1st and 3rd Saturdays working) Work Mode: 100% On-site Location:Designated Partner College & IIDE Andheri Campus

About IIDE

IIDE is India’s most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, and postgraduate formats. We work closely with colleges to deliver industry-aligned education that prepares students for real-world careers.

About the Role

The Associate - College Operations & Student Success represents IIDE at partner colleges and is responsible for day-to-day academic coordination, student support, and program execution. The role involves close collaboration with faculty, college stakeholders, and students to ensure smooth academic delivery and a positive student experience across the program lifecycle. This is a hands-on execution role ideal for someone who enjoys coordination, communication, and working closely with students.

What You'll Do:

College Operations, Academic Delivery & Student Success

Represent IIDE on-ground at designated partner colleges and manage day-to-day coordination with faculty, academic teams, trainers, and college authorities.

Ensure timely setup and uninterrupted operation of classrooms, LMS, Zoom sessions, Wi-Fi, and academic tools, in compliance with academic standards.

Serve as the primary point of contact for academic and program-related student and college queries, achieving a 24-hour TAT for resolution.

Monitor, maintain, and report on batch attendance performance, assignment and project submissions, internal and external examination completion, and fee collection status.

Identify at-risk students and proactively intervene to reduce drop-off risks and improve retention, satisfaction, and overall student experience.

Ensure a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.

Identify operational or academic issues and elevate to internal teams with proper documentation until resolution.

Ensure accuracy and timely reporting of academic, engagement, and fee-related data.

College Partnerships & Admissions Support

Coordinate and support day-to-day relationships with college stakeholders and partner institutions.

Coordinate admissions and program delivery in collaboration with partner colleges.

Support onboarding of new partner colleges, including academic and operational alignment.

Execute on-ground seminars, workshops, demos, and short-term programs at partner institutions.

During the peak admissions cycle (March–July), counsel inbound and walk-in prospects.

Support lead qualification, follow-ups, confirmed enrollments, and enrollment documentation.

Maintain accurate admissions data and CRM records.

Note: Admissions responsibilities apply only during the peak admissions cycle and do not constitute a year-round sales role.

Execute year-on-year placement planning and placement-oriented session scheduling for assigned batches across the program lifecycle.

Support students with resume building, interview readiness, recruiter coordination, and interview-related communication

Who You Are:

1–3 years of experience in academic operations, student success, or coordination roles

MBA / PGDM graduates or final-year students (any specialization) can apply.

Strong communication, coordination, and follow-up skills

Proficient with Google Workspace and basic reporting tools