Student Support Executive

Iide Education; Mumbai; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

IIDE Education, Mumbai, seeks an experienced leader to own a portfolio of designated partner colleges and drive performance across academics, student success, and placements support. You will lead on-ground teams and align execution with institutional growth.

The role focuses on governance of examinations, student engagement, and strong partnerships with principals and deans, delivering measurable outcomes and sustainable scale in India's fastest-growing digital education brand.

Qualifications

• 8+ years in student-facing roles with leadership in ed-tech.
• Experience leading 5–10 person teams and driving academic outcomes.
• Strong analytical skills and problem-solving for student experience.

Responsibilities

• Own end-to-end performance across partner colleges and student outcomes.
• Set benchmarks for pass rates, retention, engagement, and placement readiness.
• Lead on-ground teams and ensure accountability and SOPs.
• Collaborate with admissions, marketing, academic and placements teams.
• Govern academic quality, examinations, and student success.
• Drive portfolio growth and partnerships with principals and deans.

Skills

Leadership

Ed-tech

Student operations

Data analysis

Problem solving

Team development

Portfolio management

Stakeholder management

Tools

Ticketing software

Job description

Working Days: 5 Days a Week The IIDE Way

Location: Designated College and Andheri Campus

About IIDE:

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world. Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Student Operations & Student Success, you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth.

What You'll Do:

Portfolio Performance & Outcome Accountability:

Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations. Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction. Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams. Ensure consistency in program standards, student experience, and brand representation across colleges. Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

Leadership, Talent Strategy & Accountability:

Lead, coach, and develop on-ground college teams with clear accountability for outcomes. Define performance expectations, role ownership, and growth pathways. Conduct regular performance reviews, feedback conversations, and capability‑building discussions. Identify skill gaps and drive targeted training, coaching, or role realignment. Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment. Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations.

Institutional Partnerships & Portfolio Growth:

Own senior‑level relationships with Principals, HODs, Deans, and administrative leadership. Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health. Represent IIDE in high‑stakes discussions, ensuring trust, accountability, and long‑term alignment. Identify opportunities for portfolio expansion, new batches, and program growth. Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

Academic Quality, Examinations & Student Success:

Govern academic quality across colleges, including trainer effectiveness, content delivery, and batch performance. Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution. Review academic, examination, and student success data to surface quality risks and preparedness gaps. Ensure timely interventions for at‑risk students, batches, or colleges. Champion a strong student success culture through engagement, industry exposure, and community initiatives.

Placements Enablement & Outcome Support:

Partner with central placements and career services teams to support placement readiness across colleges. Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes. Track and review placement‑related metrics at a portfolio level, including readiness, participation, and outcomes. Work with college leadership to resolve structural or operational barriers impacting placement outcomes. Act as the college‑facing escalation and governance owner for placement‑related challenges.

Additional Duties:

Collaborate with cross‑functional teams to support portfolio performance, student success, and institutional growth. Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

Must‑Have:

• Minimum of 8+ years of experience in student‑facing roles.
• Proven leadership experience within ed‑tech or student‑centric environments.
• Track record of inspiring and guiding teams of 510 individuals towards collective success and growth.
• Vibrant and optimistic mindset, with strong analytical skills for creative problem‑solving.
• Demonstrated ability to navigate and resolve challenging situations while ensuring a positive experience for students at every step.

Should Have:

• Experience or skills related to process improvements and strategies.
• Experience with ticketing software to manage queries efficiently.

Nice to Have:

• Additional relevant experiences or skills that would be advantageous.
• Relevant certifications or training.

Why Join IIDE?

• Work with one of India's fastest‑growing digital education brands
• Drive measurable student success and operational outcomes across partner colleges
• Lead high‑impact teams and institutional partnerships
• Work in a collaborative and high‑growth environment

Who You'll Thrive As

• Takes ownership of student success, operational performance, and portfolio outcomes.
• Leads and develops teams with clear accountability and a growth mindset.
• Builds strong relationships with institutional stakeholders.
• Uses data and structured thinking to solve complex operational and student‑facing challenges.
• Balances strategic leadership with hands‑on execution.